Windows 10: Windows 10 Dell XPS freezes, screen goes black. Any help?

Discus and support Windows 10 Dell XPS freezes, screen goes black. Any help? in Windows 10 BSOD Crashes and Debugging to solve the problem; This has happened three times in two days:SourceWindowsSummaryHardware errorDate‎28/‎07/‎2021 15:42StatusNot reportedDescriptionA problem with your... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Keith yBeudy, Jul 30, 2021.

  1. KEITH YBEUDY
    Keith yBeudy Win User

    Windows 10 Dell XPS freezes, screen goes black. Any help?


    This has happened three times in two days:SourceWindowsSummaryHardware errorDate‎28/‎07/‎2021 15:42StatusNot reportedDescriptionA problem with your hardware caused Windows to stop working correctly.Problem signatureProblem Event Name: LiveKernelEventCode: 141Parameter 1: ffff9586981a3010Parameter 2: fffff8023ff7372cParameter 3: 0Parameter 4: 62b8OS version: 10_0_19042Service Pack: 0_0Product: 768_1OS Version: 10.0.19042.2.0.0.768.101Locale ID: 2057

    :)
     
    Keith yBeudy, Jul 30, 2021
    #1
  2. ROSE CAL
    Rose Cal Win User

    Screen goes black

    Hi Kris,

    It is possible that your screen goes black may be due to a critical system error which can cause the system to shut down. To isolate your issue, we'd like to gather more information:

    • Have you made any recent changes prior to this issue?
    • Did you get any error messages when it turns black?
    • Have you tried checking if the sleep mode is turned on/off?
    • What troubleshooting steps have you done so far?

    Meanwhile, we recommend that you perform the steps in this
    article     to troubleshoot blank/black screen errors. This will provide you instruction when you see a black screen before signing in to Windows 10 and when you see a black or blank screen after signing in to Windows 10.

    Let us know if you need further assistance.
     
    Rose Cal, Jul 30, 2021
    #2
  3. ANUP KARKAL
    Anup Karkal Win User
    Screen goes black if the power cord is connected

    Hi Tony,

    As the screen goes black I suggest you to refer the Microsoft article on
    Troubleshoot black screen problems and check if it helps.

    Troubleshoot black screen or blank screen errors

    I also see that you are facing issues with the keyboard this might be due to the corruption of keyboard drivers. I suggest you to run the
    hardware and devices troubleshooter and check if it helps.

    Follow the below steps for the same.

    Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter. Refer these steps:

    • Press Windows key + X, select Control panel.
    • Change the view by option on the top right to Large icons.
    • Click on troubleshooting and click on the view all option on the left panel.
    • Run the Hardware and devices troubleshooter.
    • Restart your computer and check if the issue is resolved.
    Hope this information is helpful. Please get back to us with the information required, if you need further assistance, we’ll be glad to assist you.
     
    Anup Karkal, Jul 30, 2021
    #3
  4. BARBARA CUE
    Barbara Cue Win User

    Windows 10 Dell XPS freezes, screen goes black. Any help?

    Barbara Cue, Jul 30, 2021
    #4
Thema:

Windows 10 Dell XPS freezes, screen goes black. Any help?

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