Windows 10: Windows 10 Device Manager not detecting Imaging Devices at all

I just did a fresh install of Windows 10 Pro on my Dell Inspiron 5559 laptop and I started installing all of the correct drivers for it. This laptop has an Intel 3D RealSense Depth Camera built into it (used for Windows Hello) and when I tried to install the driver for it, it generated an error saying it couldn't find the device. So I checked the Device Manager and I was not surprised to find out that it wasn't there.


This depth camera should be under Imaging Devices and Universal Serial Bus Devises like this:


> Imaging Devices

Intel(R) RealSense(TM) 3D Camera (Front F200) Depth

Intel(R) RealSense(TM) 3D Camera (Front F200) RGB

Intel(R) RealSense(TM) 3D Camera Vertual Driver


> Universal Serial Bus Devises

Intel(R) RealSense(TM) 3D Camera (Front F200)


Everything listed above was non-existent in the Device Manager. I tried to install it manually and only got as far as this:


> Imaging Devices

Intel(R) RealSense(TM) 3D Camera (Front F200) Depth


With this, I tried to install the driver but it still showed the same error message. I uninstalled the device above and tried to reinstall it manually again but this time it didn't show up in the list of devices at all! I've searched everywhere online for a solution but nothing helped. I've been to Dell's community forum but I've come here because I think that this is a software problem and not a hardware one.

:)

 

Device Manager Un-Hiding Hidden Devices


When you connect a plug and play device, Windows Plug and Play manager detects it, finds and installs the driver. Device Manager lists the device with a solid icon.

The driver is only removed when you uninstall the device, not simply by disconnecting the device. When the device is disconnected, its driver is still installed. By default, Device Manager only displays connected devices. When you show hidden devices, note the Bluetooth icon you see is semi-transparent (not opaque). That indicates a "non-present" device. Sometimes also called a "ghost" device. The driver is still installed but the device is not currently detected (i.e. not connected).

Device can be disconnected when

• Device unplugged (e.g. removing a USB device)
• Turning a device OFF
• Disabling the device in BIOS (then windows won't detect it) or
• Device failure

So

• Check BIOS as suggested
• Check board connections
• Can b/t be turned off by a switch? or keyboard combination?

Also possible the b/t h/w failed

 

Imaging Devices missing in Device Manager and Webcam doesn't working

Hi,

Since you mentioned that the said driver is missing in Device Manager, what we suggest is for you to check in the Hidden Devices section on Device Manager. Kindly follow the steps below:

• On the desktop, press Windows key + X and select
  Device Manager.
• Click on View and select
  Show Hidden Devices.
• Check for the webcam under Imaging Devices.
• If the webcam is listed, then right-click on it and select
  Update Driver Software
• Select Browse My Computer for Driver Software and follow the prompted steps.

Please post back with the result for further assistance

 

[SOLVED] Windows 8.1 Not Detecting USB Devices

It is possible you may need to run VIAO update, after your upgrade to 8.1, to check for new drivers and patches.

Edit: Also, have you gone to device manager and check the item in the menu "show hidden devices".
See if their are any problems, uninstall any usb devices, and their associated listings in the other sections of the device manager that should not be there.

If need be... try GhostBuster to remove any ghosted devices you need/want gone.

You may need to do a refresh of Windows 8.1 as a last resort.