Windows 10: Windows 10 does not detect Logitech C615 HD USB Webcam on Surface Book Pro 3

Discus and support Windows 10 does not detect Logitech C615 HD USB Webcam on Surface Book Pro 3 in Windows 10 Drivers and Hardware to solve the problem; I have 3 different PCs: HP ProBook 6470b, Surface Pro 3, and a Surface Book Pro 3. Each run the latest version of Windows 10 Pro v.20H2. At the... Discussion in 'Windows 10 Drivers and Hardware' started by MSeurat, Feb 6, 2021.

  1. MSeurat Win User

    Windows 10 does not detect Logitech C615 HD USB Webcam on Surface Book Pro 3


    I have 3 different PCs: HP ProBook 6470b, Surface Pro 3, and a Surface Book Pro 3. Each run the latest version of Windows 10 Pro v.20H2. At the start of this Pandemic, I purchased a Logitech HD Webcam C615 brand new from Amazon. I needed better functionality than I was getting from my internal webcams on my PCs. The camera worked great, even through several updates through the summer and winter. Last month, I purchased my Surface Book Pro 3 directly from the Microsoft Business & Educational team. What I have encountered, however, is that the Logitech HD Webcam C615 does not work on the Surface Book Pro 3. Device Manager reflects an error and no programs can detect it. I have uninstalled/reinstalled the driver, went to Logitech's site and downloaded the drivers for the HD Webcam C615 myself, I have updated the firmware today and completed all other updates and other installations required. I still have the same result - the camera works perfectly fine on the HP ProBook 6470b and the Surface Pro 3.


    Is it possible there is a hardware incompatibility issue? If it is a hardware incompatibility issue, what can be done about this? Not even trying to run the Program Compatibility Troubleshooter would resolve this issue. Anyone have any suggestions? It is important to me because I purchased the Surface Book Pro 3 specifically for my business and I use it nearly exclusively for business. The internal camera is really good on this device, but there are times when the external camera is just more important to use for my work than the internal camera, so it is important to get this issue resolved or it diminishes one of the primary reasons I purchased this device. Any suggestions?

    :)
     
    MSeurat, Feb 6, 2021
    #1

  2. Logitech HD Webcam C615

    How do I get my Logitech HD Webcam C615 to work as a USB video device? in windows10, versie 1909 (Build 18363.836)
     
    Willem Steenkist, Feb 6, 2021
    #2
  3. Plankton Win User
    Plankton, Feb 6, 2021
    #3
  4. Windows 10 does not detect Logitech C615 HD USB Webcam on Surface Book Pro 3

    LOGITECH HD WEBCAM C615

    Why wont my Logitech C615 webcam work on Windows 10? I unplugged the cam from the USB PORT and everything fixed itself but when i go to plug it back in I get this: Windows cannot load the device driver for this hardware. The driver may be corrupted or
    missing. (Code 39) PLEASE HELP!!!
     
    x 1o1Adam x, Feb 6, 2021
    #4
Thema:

Windows 10 does not detect Logitech C615 HD USB Webcam on Surface Book Pro 3

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