Windows 10: Windows 10 does not recognize cd/dvd player

AlirehmanY · Aug 30, 2020

After recent update windows 10 does not recognise dvd player and i am not able to play dvd in my dvd player

:)

charlesfrischknecht · Aug 30, 2020

my cd/dvd player is not listed

my cd/dvd player burner is not listed or recognized after a windows 10 hp 32 reinstall

DellySheCorte · Aug 30, 2020

CD/DVD drive not recognized

First, try inserting a disc in the drive, does it spin up?
--Yes, I put a blank CD in, and it spins up.

A few other suggestions

Try uninstalling the device in Dev mgr, wait 2 or 3 minutes and if Windows doesn't cycle though hardware changes, right click any device and select Scan for Hardware changes.

--Yes, I've uninstalled it and waited. Tried this with the CD in. Nothing happened after a few minutes, so I did the Scan for Hardware changes. Still Unknown Device. I've even tried updating and grabbing the drivers off the HP site, updating those drivers didn't help. Tried the update drivers, didn't fix the issue.

You might also want to check File and Folder options in File Explorer
press the blue file menu,
select Change folder and Serach options
select the View tab
is show empty drives selected?

---This was hidden. I've unhidden it as in the screen shot of my folder options.

It would help members if you could post a screen shot of Dev mgr device properties (post the first 4 tabs)

If it is an unknown device -post the General tab and the Details.
On the Details tab, select Hardware IDs from the drop down box

---Posting pictures.

I'm not sure if these suggestions will help. I had a similar issue with a CD drive on a Vista box, turned out to be a hardware issue on the Mobo. The optical drive is really controlled by a few settings (DVD, CD, Writer) and when it doesn't work, it is hard to diagnose.

If the device worked before (recently), it's a Win10 issue, and it might be version specific. There are known issues with AMD graphics drivers, this might extend to the chipset as well - those with Intel boards / CPUs can ignore this part. It's a guess anyway.

--Installed WIN 10 with this drive, it worked until 10 was installed.

If you're comfortable with hardware, you might try removing the optical drive from the box, restarting without it attached, and then shut down, reinstall the optical drive and start up the machine.

Follow instructions in the service manual for your device or on the mfr website.
Click to expand...

---I'm okay with opening latops. I've opened this one 3 times, adding SSD HD and upgrading RAM. I'll be able to try this later on, Friday, probably. With it spinning up when a CD is inserted, I'm not sure this would help. I'd appreciate advice on this.

Jesinta Rozario · Aug 30, 2020

Windows DVD Player installed in Windows 10 but not recognizing DVD to play

Hi,

Thank you for posting your query on Microsoft Community.

The DVD Player app only supports the following:

a. DVDs from a file backup is not supported, the app currently only plays DVD movies on optical discs.

b. The App will only play DVD's not Blu-ray discs.

If you satisfy both the categories, I would suggest you follow the steps below and see if it helps:

Update DVD/CD-ROM drives from Device Manager.

Press Windows key + R key. Type "devmgmt.msc" and click Enter.

Expand the DVD/CD-ROM drives.

Double-click on the DVD/CD-ROM drive.

In Properties, go to Drivers Tab and click on Update.

If this does not work you might have to Uninstall and then reinstall your drivers in compatibility mode.

Follow the steps to uninstall and reinstall the driver.

Press Windows key + R key. Type "devmgmt.msc" and click Enter.

Expand the DVD/CD-ROM drives.

Double-click on the DVD/CD-ROM drive.

In Properties, go to Drivers Tab and click on Uninstall.

Reinstall your audio driver from Manufacturer's Website in Compatibility mode.

Restart your system

Hope this helps. Please respond if you have further related queries.

Regards,

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