Windows 10: Windows 10 doesn't Recognize Sony WH-CH700N headphones as an Audio Device lists in other...

Discus and support Windows 10 doesn't Recognize Sony WH-CH700N headphones as an Audio Device lists in other... in Windows 10 Drivers and Hardware to solve the problem; Hello, I just got Sony WH-CH700N headphones and they paired with my HP Elitebook 840 g6 running Windows 10. The problem i am facing is the device is... Discussion in 'Windows 10 Drivers and Hardware' started by amanpriyadarshi1, Nov 9, 2020.

  1. Windows 10 doesn't Recognize Sony WH-CH700N headphones as an Audio Device lists in other...


    Hello, I just got Sony WH-CH700N headphones and they paired with my HP Elitebook 840 g6 running Windows 10. The problem i am facing is the device is not getting recognized as headphone/headset. Its getting paired and working fine with my One Plus 5 and other devices.


    I followed this thread but now i am lost on what to do as this wasn't much helpful:

    https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/windows-10-doesnt-recognize-sony-wh-ch700n/6e3e662e-d6c3-4ba2-a24f-d2d5e43b7241?page=1


    Any solution for weird problem?

    :)
     
    amanpriyadarshi1, Nov 9, 2020
    #1
  2. AhmedAlo. Win User

    Windows 10 doesn't Recognize Sony WH-CH700N headphones as an Audio Device

    Hello, I just bought Sony WH-CH700N headphones and they paired with my Dell XPS Destktop running Windows 10. The problem I'm facing is that they don't play any sound, video, or anything. My PC doesn't recognize it as an audio device. When I go to Sound
    and Playback, they are there but show as disconnected. I tried unpairing them and pairing them again many times, but didn't fix anything. I tried the Troubleshoot on Sound and Bluetooth, but didn't do anything. I tried to reset the headphones to factory settings,
    also nothing. More importantly, they worked with other devices and smartphones. Like I said, the problem seems that the Windows 10 (which up to date) doesn't see them as an audio device (headphones, headset). and I got old bluetooth headphones that still work
    and show as a headphones device.

    Any solution for weird problem?
     
    AhmedAlo., Nov 9, 2020
    #2
  3. Junaid_A Win User
    Sony headphones and handsfree WH-CH700N are connected and doesn't play music o work as handsfree

    Hi Josep,

    Thank you for writing to Microsoft Community Forums.

    To troubleshoot the Bluetooth connection issue, I suggest you to try the steps listed below and check if it works for you:

    • Right click the Windows icon on the taskbar and choose
      Device Manager.
    • Expand Bluetooth
      and right click on your Bluetooth driver.
    • Click on Update Driver
      and choose Browse my computer for driver software.
    • Choose Let me pick from a list of available device drivers on my
      computer and click on Next.
    • Choose a different version of driver among the drivers listed there and click on
      Next.
    • Follow the onscreen instructions to install the driver. Reboot the machine once the driver is installed and check if you’re able to connect the devices.

    Additional information: Fix Bluetooth problems in Windows 10

    If the device is still not available as a playback device after pairing, I suggest you to try the steps listed below and check if it works for you:

    • Right click the Volume
      icon on the taskbar and choose Sounds.
    • Under Playback
      tab, right click on an empty space and select Show Disabled Devices
      and Show Disconnected Devices.
    • Once the above options are enabled, check if the Bluetooth device is listed. If listed, right click on it and
      Enable the device and Set as Default.

    Meanwhile, you may also go through the troubleshooting article
    by Sony and see if it helps.

    Regards,
     
    Junaid_A, Nov 9, 2020
    #3
  4. SarahKong Win User

    Windows 10 doesn't Recognize Sony WH-CH700N headphones as an Audio Device lists in other...

    Sony WH-CH700N bluetooth headphones don't work in Windows 10

    Hi Davidg8tr ... did you install the firmware from Sonys site? Below is the link for that.

    https://www.sony.co.th/en/electronics/support/w...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised
    on the site before you decide to download and install it.
     
    SarahKong, Nov 9, 2020
    #4
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