Windows 10: Windows 10 doesn't see my HP 4520 wireless printer

Discus and support Windows 10 doesn't see my HP 4520 wireless printer in Windows 10 Support to solve the problem; I moved the location of my PC and printers, etc. yesterday, and now Windows will not add my HP 4520 printer in Devices>Printers and Scanners. It shows... Discussion in 'Windows 10 Support' started by imacken, Nov 7, 2019.

  1. imacken Win User

    Windows 10 doesn't see my HP 4520 wireless printer


    I moved the location of my PC and printers, etc. yesterday, and now Windows will not add my HP 4520 printer in Devices>Printers and Scanners.
    It shows up under Network in File Explorer, and the driver software installs OK. It also works OK if I use HP Smart.
    In addition, I can print to it OK from my iPhone or iPad. Just not my PC.
    I spoke to HP Support, and they said it was my hub - BT Smarthub 6 - that was the issue as it jumps around using 2.4GHz and 5GHz. I told them that the exact same hardware was working perfectly together for a long time until yesterday. They told me to call BT and ask for them to separate my dual band broadband into 2.4 and 5 so that the printer woiuld always connect to 2.4.
    I am very sceptical of this advice as when I look at my Hub Manager page, the printer is always on 2.4GHz anyway.
    Any ideas, guys?
    Windows version - 1903 18362.418.

    :)
     
    imacken, Nov 7, 2019
    #1

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    Kevin M Lally, Nov 7, 2019
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    Hi,

    For step-by-step instructions on re-adding your HP printer as a listed connected device to your ASUS laptop, kindly refer to the post of Andre Da Costa on this

    link
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    Let us know if you need further help.

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    Jeraldine Ase, Nov 7, 2019
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    Juanita Blevins, Nov 7, 2019
    #4
Thema:

Windows 10 doesn't see my HP 4520 wireless printer

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