Windows 10: Windows 10 doesn't shutdown / reset due to Firewire PCIE Card / WHEA_UNCORRECTABLE_ERROR...

Hello everyone,


It's been a week since I'm faced with a weird issue with Windows 10. I cannot get my PC to shut down or restart properly. Whenever I chose one of the options it shuts down the video output on the GPU, but the peripherals are still powered. Pressing the power on button doesn't do anything. The only way get my PC to completely power off is to press the reset button on the case, hold power for a few seconds, or remove the power cord. Then I can boot it normally.


WINVER: 20H2 issue started on v2004

PC Specs: Ryzen 7 3700x / MSI x470 Pro Gaming Max / GTX 1660 TI CPU, RAM and MOBO are 6 months old


Things I've done so far:

• latest driver / windows updates
• bios reset / flashed to the last version
• windows reinstall
• booting with the bare minimum
• booting a 2 live Linux distros both shutdown and reset work
• switched windows to UEFI

I have an old 35mm film scanner that is connected to the pc via firewire to a VIA PCI-E card. Whenever I remove it from the slot the pc shuts down properly. If I try to uninstall the driver, update it, or disable it the PC immediately throws a Blue Screen with "WHEA_UNCORRECTABLE_ERROR" message.


This PCI-E card worked flawlessly for 3 years now, on my old z97 board with i5-4690k. It also worked on the new PC for 5 and a half months now.


Why is version 2004 - present causing blue screens, power / shutdown problems with this card.


Issue was present in other versions too with other Ryzen CPUs:

BSOD WHEA_UNCORRECTABLE_ERROR using FireWire connection on brand-new PC


I would like to keep using the scanner / firewire card as they are superior to most recent flatbed scanners available on the market.

:)

 

Movimaker and Firewire problem

Hi.

I have tryed that and a number of other options.

Now I have given up and returned the PCIe FireWire 1394a Card (F-261) to the retailer.

Do you have any suggestion on other Firewire I/F card that you know works for Windows 10 ?

Regards / Ingemar

 

BSOD WHEA_UNCORRECTABLE_ERROR using FireWire connection on brand-new PC

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are getting BSOD error after connecting the new card for FireWire connection. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  
• What is the make and model of the motherboard?

In this scenario, please perform the steps as mentioned in this article:
How to fix WHEA_UNCORRECTABLE_ERROR



Meanwhile, I would also suggest you to share the dump files so that we can analyze them and get to the root cause of the issue. To share the files Navigate to
C:\Windows\Minidump, upload the files to OneDrive and share the OneDrive link.



Regards,



Aditya Roy

Microsoft Community – Moderator

 

Windows 10 ≡ (1903) PCIe Firewire card (Microsoft-Windows-Kernel-PnP - 1394 OHCI event error).

Finally problem was a chipset incompatibility from the Startech's PCIe card:

2 Port 1394a PCI Express FireWire Card - FireWire Cards | Europe