Windows 10: Windows 10 External USB Keyboard not working after Hibernate

I'm using an Acer Laptop with Windows 10 v1909 OS Build 18363.720. My issue is whenever I put my laptop in Hibernate, the external USB Keyboard A4Tech will stop working. The External USB Mouse works fine but not the keyboard and I can replicate this issue every time I put the laptop on Hibernate. I have tried re-installing the USB port driver and Keyboard HID Keyboard Device driver and make sure the power management option "Allow this device to wake the computer" is ticked. This issue happens even if I am using other USB ports. I have another identical laptop and this issue is not happening there. When restarting the PC or putting it on sleep, I cannot replicate the issue, it's just when I put it on Hibernate. Any other steps that you may recommend?

:)

 

External USB Keyboard Glitches & Hibernate Issue

How is my favorite problem solving community doing today? I have not just one, but two problems for you to solve!

Problems:

• Occasionally my external USB keyboard glitches.
• Whenever I click the hibernate button my PC shuts down, except on rare occasions.

What I know:

• When I press a key the entire keyboard restarts( I know because my keyboard has back lighting which switches off & turns back on a few seconds later ). But this happens on some occasions
• I know nothing of the hibernate problem as nor my brother and I have done anything which can cause this.

Your help will be greatly appreciated, especially with the 2nd problem.

[Moved from: Windows / Windows 10 / Power on or off a device]

 

External USB Keyboard Glitches & Hibernate Issue

Hi Aman,

Usually, a corrupted power plan can cause strange issues with power and sleep settings. If you are using a custom power plan which you have created, delete it and use one of the built-in standard power plans. See if it resolves the issue. If
the issue persists, the problem could be related to the display drivers. We suggest installing the latest version of the display drivers from the manufacturer's website.

Regarding the issue with your external keyboard, have you tried to isolate the issue by using a different keyboard? Also, have you tried running the
Hardware and Devices troubleshooter? If you haven't done so, we suggest that you run the troubleshooter to scan your computer, identify the problems, and attempt to fix the issues automatically. You may refer to the steps below:

• Press Windows key + R and type Control Panel.
• Type troubleshooting in the search bar and click on
  Troubleshooting.
• Click on Hardware and Devices.
• Follow the steps from the wizard to run the troubleshooter.

Let us know how it turns out.

 

External USB Keyboard Glitches & Hibernate Issue

Hello Aman,

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Verify the make and model of your computer.
• Were there any recent changes made prior to this issue?
• What is the make and model of your USB keyboard?

We look forward to your response.

Regards.