Windows 10: Windows 10 fails to power off after ANY shutdown commands

Discus and support Windows 10 fails to power off after ANY shutdown commands in Windows 10 Support to solve the problem; Hi folks! I have had no luck getting Windows 10 Pro to shut down properly. I’ve tried every reported solution on every thread I’ve found, with no... Discussion in 'Windows 10 Support' started by RedViper, Feb 3, 2016.

  1. RedViper Win User

    Windows 10 fails to power off after ANY shutdown commands


    Hi folks!

    I have had no luck getting Windows 10 Pro to shut down properly. I’ve tried every reported solution on every thread I’ve found, with no success. Perhaps you could help? Is there a way to get a log file of what goes on during shutdown?

    Intel i7 3770-k
    Asus p8z77-v le plus
    2x GTX 680
    16GB RAM
    Samsung 830 SSD
    Seagate 3TB HDD
    Seagate 350GB HDD
    5+1 USB2 PCI card
    1200W PSU
    Dual boot Windows 10 / Linux Mint 17.3

    Restart is slow, but succeeds eventually.
    Shutdown plays “Shutting down” screen, screens go black, displays give the “no signal” prompt, but MBD, GPU, and case fans remain powered (Hard drives can be heard spinning down).

    Oddity: If I hard power off and boot up in Linux Mint, the OS reports that Windows is hibernated and refuses to mount NTFS partitions. This remains the case even AFTER I turn off hibernation; however rebooting and booting Linux instead of Win10 gives no such issue. Mint performs shutdown quickly and completely, which suggests to me that it’s not a hardware issue.

    Here’s a history of what I’ve tried so far. At each bullet point I tried standard shutdown, holding shift while clicking shutdown in the Win+X menu, and using the command line (shutdown –f –t 0).

    - Issue first observed after upgrade form Win7, assumed to be upgrade issue.
    - Erased SSD, reinstalled Windows 10 from USB drive (made with Microsoft Media Creation Tool), installed latest drivers from Asus / NVIDA.
    - chckdsk /f on all NTFS partitions. All pass.
    - Turn off hibernation with command line. (powercfg.exe /hibernate off)
    - Turn off fast start up (required me to reinstall hibernation) (as in: Fast Startup - Turn On or Off in Windows 10 - Windows 10 Forums)
    - Rollback Intel Management Engine to Version 9.5 (Windows 10 installs version 11 by default, downloaded v. 9.5 from Intel) (as in: Solve Windows 10 Shutdown/Sleep Problem - YouTube)
    - sfc /scannow reported corrupt files, reported corrupt files reparied, no change to shutdown issue.
    - Performed “Clean Boot” (turn off all non-Windows Services and startup processes).
    - Reinstalled Win10. Shutdown issue exists as of first boot, is not resolved by installing / updating drivers.
    - Removed all non-vital USB accessories, no change.
    - Will update as I keep working on the problem.

    I’m open to all ideas. The reinstall is quick, so I’m not hesitant about trying solutions that may break my installation. I’d image the drive, but if it’s a software problem I’d just end up reinstalling the problem…

    :)
     
    RedViper, Feb 3, 2016
    #1

  2. Windows 10 fails to power off after ANY shutdown commands

    Hi,

    Thank you for contacting Microsoft Community.

    I understand the inconvenience caused to you. We will help you to resolve the issue.

    The issue might be occurring due to the outdated\corrupt Bluetooth driver.

    Method 1: I suggest you torun Hardware and Devices Troubleshooter and check if it helps.

    1. PressWindows key + X
    and type troubleshooting.

    2. Select
    Troubleshooting.

    3. Select
    View all on the top left corner.

    4. ClickHardware and Devices.

    5. Follow the on-screen instruction to run the troubleshooter.

    Method 2: Power troubleshooter.

    I would suggest you to run the Power troubleshooter and check if it helps.

    • Press the ‘Windows + X’ key on the keyboard.
    • Type troubleshooter in the search box and then press Enter.
    • Select Troubleshooting. Click on
      view all
      and select Power.
    • Click next and follow the on-screen instructions.
    If the issue still persist follow the below method.

    Method 3: Restore Power Option Settings.

    I would suggest you to restore default settings of power plan and check if it helps.

    • Press Windows + X, and select the option
      Control Panel
      .
    • Click on the Power Options icon.
    • Click on Change advanced power settings.
    • Select the option “Restore default settings for this plan”.

    Hope this information is helpful and do let us know if you need further assistance. We will be glad to assist.

     
    Karthicka_R, Feb 3, 2016
    #2
  3. Windows 10 fails to power off after ANY shutdown commands

    Hi folks!

    I have had no luck getting Windows 10 Pro to shut down properly. I’ve tried every reported solution on every thread I’ve found, with no success. Perhaps you could help? Is there a way to get a log file of
    what goes on during shutdown?

    Intel i7 3770-k

    Asus p8z77-v le plus

    2x GTX 680

    16GB RAM

    Samsung 830 SSD

    Seagate 3TB HDD

    Seagate 350GB HDD

    5+1 USB2 PCI card

    1200W PSU

    Dual boot Windows 10 / Linux Mint 17.3

    Restart is slow, but succeeds eventually.

    Shutdown plays “Shutting down” screen, screens go black, displays give the “no signal” prompt, but MBD, GPU, and case fans remain powered (Hard drives can be heard spinning down).

    Oddity: If I hard power off and boot up in Linux Mint, the OS reports that Windows is hibernated and refuses to mount NTFS partitions. This remains the case even AFTER I turn off hibernation; however rebooting
    and booting Linux instead of Win10 gives no such issue. Mint performs shutdown quickly and completely, which suggests to me that it’s not a hardware issue.

    Here’s a history of what I’ve tried so far. At each bullet point I tried standard shutdown, holding shift while clicking shutdown in the Win+X menu, and using the command line (shutdown –f –t 0).

    - Issue first observed after upgrade form Win7, assumed to be upgrade issue.

    - Erased SSD, reinstalled Windows 10 from USB drive (made with Microsoft Media Creation Tool), installed latest drivers from Asus / NVIDA.

    - chckdsk /f on all NTFS partitions. All pass.

    - Turn off hibernation with command line. (powercfg.exe /hibernate off)

    - Turn off fast start up (required me to reinstall hibernation) (as in: Fast
    Startup - Turn On or Off in Windows 10 - Windows 10 Forums
    )

    - Rollback Intel Management Engine to Version 9.5 (Windows 10 installs version 11 by default, downloaded v. 9.5 from Intel) (as in: Solve
    Windows 10 Shutdown/Sleep Problem - YouTube
    )

    - sfc /scannow reported corrupt files, reported corrupt files reparied, no change to shutdown issue.

    - Performed “Clean Boot” (turn off all non-Windows Services and startup processes).

    - Reinstalled Win10. Shutdown issue exists as of first boot, is not resolved by installing / updating drivers.

    - Removed all non-vital USB accessories, no change.

    - Will update as I keep working on the problem.

    I’m open to all ideas. The reinstall is quick, so I’m not hesitant about trying solutions that may break my installation. I’d image the drive, but if it’s a software problem I’d just end up reinstalling
    the problem…
     
    RedViperMartell, Feb 3, 2016
    #3
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Windows 10 fails to power off after ANY shutdown commands

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