Windows 10: Windows 10 File Explorer Crashing shortly after launching

Hello,


My File Explorer crashes shortly after opening. I've tried all recommended troubleshooting approaches to no avail. Here is the diagnostic for my most recent crash.



Source

Windows Explorer



Summary

Stopped working



Date

‎1/‎21/‎2020 8:17 PM



Status

Report sent



Description

Faulting Application Path: C:\Windows\explorer.exe



Problem signature

Problem Event Name: APPCRASH

Application Name: Explorer.EXE

Application Version: 10.0.18362.449

Application Timestamp: d3046e6b

Fault Module Name: StackHash_99d5

Fault Module Version: 10.0.18362.418

Fault Module Timestamp: 99ca0526

Exception Code: c0000374

Exception Offset: PCH_34_FROM_ntdll+0x000000000009CC14

OS Version: 10.0.18363.2.0.0.256.48

Locale ID: 1033

Additional Information 1: 99d5

Additional Information 2: 99d50714d38c91a9e4b3a69a493fb5ce

Additional Information 3: 0f91

Additional Information 4: 0f918f4e7722190e1f0c150ca11dfac8



Extra information about the problem

Bucket ID: 36c59ca4562a176c8aa33cf9055556d3 1919444906423965395

:)

 

Windows 10 Tweaks

Pressing “Windows+Pause Break” (it’s up there next to scroll lock) opens the “System” Window.

Windows 10: In the new version of Windows, Explorer has a section called Quick Access. This includes your frequent folders and recent files. Explorer defaults to opening this page when you open a new window. If you’d rather open the usual This PC, with links to your drives and library folders, follow these steps:

• Open a new Explorer window.
• Click View in the ribbon.
• Click Options.
• Under General, next to “Open File Explorer to:” choose “This PC.”
• Click OK

credit to Lifehacker.

 

MSTSC (RDP) crashes shortly after launch

Shortly after launching a remote app on a single computer (other machines work just fine) the program crashes. It shows that it is connected to the server then does not show the app and crashes.

Here is the info from the event viewer:

Faulting application name: mstsc.exe, version: 10.0.18362.752, time stamp: 0x64062c86

Faulting module name: ntdll.dll, version: 10.0.18362.719, time stamp: 0x64d10ee0

Exception code: 0xc0000374

Fault offset: 0x00000000000f92a9

Faulting process id: 0x2fb8

Faulting application start time: 0x01d62d48f044a33e

Faulting application path: C:\Windows\System32\mstsc.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: dee6d851-f8de-421c-a7ec-8d79380c8ac9

Faulting package full name:

Faulting package-relative application ID:

_________________________________________________________________________

And:

Fault bucket 2081841460730338595, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: mstsc.exe

P2: 10.0.18362.752

P3: 64062c86

P4: StackHash_a93f

P5: 10.0.18362.719

P6: 64d10ee0

P7: c0000374

P8: PCH_3F_FROM_ntdll+0x000000000009CC14

P9:

P10:

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF5DA.tmp.mdmp

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF752.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF762.tmp.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF772.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF792.tmp.txt

These files may be available here:

\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_mstsc.exe_372ceec8cb2e794ff4c25976c010cedec6be6_564341b6_28c6c4f9-7099-4eff-a4e8-87ea74a2d1ff

Analysis symbol:

Rechecking for solution: 0

Report Id: 0211195b-a1ef-4f43-a0eb-02eb84c59ba8

Report Status: 268435456

Hashed bucket: 464a66b7afcb329bace42fc749831d23

Cab Guid: 0

_____________________________________________________________________________

Steps I’ve taken:

1. Removed 3 recently installed updates
2. Checked in event viewer for reason codes for the crash
   1. Googled two of them and found one resolution was to:

i.
regsvr32.exe /u ntdll.dll (this will uninstall the file)

ii.
regsvr32.exe ntdll.dll and press (this will reinstall the file).

1. Logged into my own account on computer
   1. Opened remote application
   2. It crashed the first time
   3. It crashed the second time
   4. It worked the third time through the sixth times.
2. Reopened it on the local profile

1. 
   
   1. It crashed and would not successfully open.
2. After recreating the profile, I am briefly able to see the app and type some text to log into it (the actual application), but it crashes again.

 

Window 10 File explorer Crashes shortly after opening.

I searched for a while, but could't find a resolution. So, today I tried something different. I noticed that file explorer was crashing when File Explorer opened to the "Quick Access" screen. Here is my resolution:

• Right-click the Start button
• Choose Control Panel
• Click "View by", and select small icons
• Double click File Explorer Options
• Under General > Privacy
• Next to "Clear File Explorer history", click the Clear button
• Uncheck the (2) check boxes
• Click OK
• Open File Explorer, it shouldn't shut down again. It may help to clear the history from time to time

I hope this helps.