Windows 10: Windows 10 freeze (AMD drivers)

Hello! First of all I apologize in advance for my English.


So, few days ago my pc (a clevo notebook) suddenly got stuck during a gaming session (with a pretty light game) and the only thing that I could do was shut it down through the power button.


After that, whenever I tried to reboot the pc, I always got a black screen after windows logo and, again,I could only switch it off through power button.

Only safe mode seemed to work properly, and it was also impossible to restore Windows because it got frozen during the process.

So I decided to clean reinstall Windows through a usb, deleting all disk partitions.

After that, Windows booted normally, but when it tried to automatically install my dedicated GPU driver (AMD) it got stuck again with the same issue.


I provided a new clean install, I didn't connect my pc to internet and I manually installed all drivers, including Intel integrated GPU, and everything worked properly, but when I tried to install my GPU drivers again, during the process my pc stopped responding.


I noticed that when this problem happen it seems like my HDD is not working anymore (when it is reading or writing something I have a blue light flashing on my notebook case)


I don't think that it is my GPU fault, because with the basic Microsoft driver all works pretty good and I tested my HDD.

At the end I was able to install all drivers except my GPU.

Ah I tried to install drivers in safe mode, but the AMD installation program said that it could not recognize my hardware.


I thank you in advance for any help you can give me.

:)

 

SSD samsung evo and amd drivers

Hi,

Thank you for writing to Microsoft Community Forums.

The issue could be because of the AMD drivers installed on the computer.

Since the Samsung SSD is working fine with the Microsoft AHCI driver, I suggest you to update the AMD driver and check if that helps. To update the AMD drivers follow the steps from the article

Update drivers in Windows 10.

If updating the drivers didn’t help, I suggest you to roll back the driver to previous build and check if that helps. To roll back the driver to previous build follow the steps mentioned below:

1. Press and hold the Windows + X key on the keyboard.
   
2. Select Device manager.
   
3. In Device manager, expand IDE ATA/ATAPI controllers.
   
4. Right click on AMD SATA Controller and select
   Properties.
   
5. Navigate to the Driver tab and click on Roll Back Driver.
   
6. Restart the computer.
   

Hope it helps.

Nikhar Khare

Microsoft Community - Moderator

 

Windows 10 & AMD Drivers - Causes machine freezing

We appreciate the steps that you've provided. We understand that the AMD Crimson package works better than the generic VGA driver, especially with 3D based gaming and advanced applications that requires high end graphic drivers. We recommend that you use
the AMD Crimson package for the mean time as we've already reported this concern to our developers.

If you have a spare time, kindly share us your thoughts about Windows 10 through our Feedback Hub so we can consider your suggestion as an additional feature to add up to our future updates. Our developers are working hard to provide better features on Windows
10. To send a suggestion for this application, follow the steps below:

• On a Windows 10 device, search for “Feedback Hub” in Cortana search, then launch the app.
• Navigate to Feedback in the left menu, then press + Add new feedback.
• Select the Problem, and share any details you think are relevant, and choose an appropriate category and subcategory.
• Important: If possible, reproduce the problem(s) after clicking Begin monitoring (or Start capture) near the end of the form; Stop monitoring when you’re done.
• Once you’ve completed the form and monitoring, click Submit.
• Click Continue using Feedback Hub.
• Click My feedback at the top, then find the item you submitted (it may take a while to appear).
• Open the item you submitted, then click Share.
• Click Copy link, then paste the link here in your response (it will look like Redirection Tools link>).

Feel free to get back to us if you need further assistance.

 

AMD Driver for Windows 10 not Functioning

Hi,

Thank you posting your query in Microsoft Community.

I understand that you are facing problems with AMD Drivers.

Please follow the steps given below to resolve this issue.

Uninstall and Reinstall the AMD
Drivers.

Step 1: Uninstall the AMDDrivers.

a. Press “Windows Logo” + “X” keys on the keyboard.

b. Click on “Device Manager” from that list.

c. Search for the AMDDrivers from the device list, right click on it and then select “Uninstall”.
On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers from the computer.

d. Follow the on-screen instructions to complete it and then restart the computer if prompted.

After the restart, please go ahead with the next steps to install the latest drivers and check if that resolves the issue.

Update Driver Software from the Manufacturer’s website:

Step 2: Go to the manufacturer’s website and search for the latest Windows 10 drivers available for the
AMDDrivers and then install it by following the instructions given in the website.

Hope the information helps to fix the issue, if you have any further queries, feel free to post. We are here to assist you.

Regards,

Guru Kiran