Windows 10: Windows 10 freezes during shutdown and sleep

I have a Lenovo laptop with Windows 10 Pro.

PROBLEM: After resume from sleep, the system failed to start and made a pop sound. After that the system freezes whenever I try to shut it down or use sleep. The screen is off but the power & charge leds and fan is still on. It doesn't respond to any key or action. Restart works fine. I have to forcibly shut it by pressing the power key for ~10 secs. While using safe mode, it hangs on the shut down screen.


SOLUTIONS I TRIED:

1. Turn off Hybrid shut down
2. Reset the Windows
3. Update the system
4. Update the drivers
5. Made sure the "Allow driver to wake system" is unchecked
6. Disabled start up services in safe mode.
7. Changed the power plan Power Saver -> Balanced
8. Removed Themes
9. Restored power plan to default settings
10. Command Prompt admin : sfc /scannow

None of these have worked.

:)

 

Windows 10 Shutdown and sleep, IE keeps hanging

Hi,

For us to better assist you with your shutdown, sleep and IE issues, we'd like to know the following:

• Were there any changes made to your computer prior to this issue (e.g. Windows updates)?
  
• What troubleshooting steps have you done to resolve the issue?
  

We're looking forward to your reply.

 

Windows 10 Shutdown and sleep, IE keeps hanging

Thank you for the information you've provided.

In the meantime, we suggest installing all available Windows updates.

Note: Windows Updates will include the latest hardware driver, security, and features installation.

Please post back with the result for further assistance.

 

Windows 10 freezes after waking up from sleep


Trying Windows 10 again on my HP-15 laptop and I've noticed that when I put the laptop to sleep by pressing the power button (which I have set to sleep), when I wake it up by moving the mouse or pressing the keyboard it wakes and the desktop appears, but then a second later it freezes and i have to press control alt delete (which takes a minute to respond) and then press task manager to get out of it. When it freezes the mouse curses will show that circle thing and nothing works (whatever I click etc) though I can move the cursor around. If I try to sleep again after I break out of the freeze it works fine, I can wake and no freeze. But if I shutdown or restart the laptop the first time I make it sleep it freezes.

I've tried some things including rolling back the IME driver (which fixed a shutdown issue and is a recommended fix for hp laptops with shutdown/sleep issues), making sure I have all updates, that the keyboard and mouse have the wake up setting checked etc. Windows 8.1, which I upgraded from, worked perfectly with this. My roommate has same laptop and he has same exact issue.


Thanks for any suggestions.