Windows 10: Windows 10 freezes randomly but cursor moves

Discus and support Windows 10 freezes randomly but cursor moves in Windows 10 BSOD Crashes and Debugging to solve the problem; I'm running Windows 10 Home on my laptop and sometimes it freezes randomly but the cursor works and windows media player keeps playing music but... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by PragyanPoudyal, Mar 7, 2020.

  1. PRAGYANPOUDYAL
    PragyanPoudyal Win User

    Windows 10 freezes randomly but cursor moves


    I'm running Windows 10 Home on my laptop and sometimes it freezes randomly but the cursor works and windows media player keeps playing music but everything else is unresponsive. It's been happening for about 5 months now. A quick restart fixes it, but after a few days it freezes again and the cycle continues. I have a 2 TB Hard disk, 8 GB DDR4 RAM, 4 GB Graphics. I haven't had any recent hardware changes.

    I use Bitdefender Antivirus and keep it up to date. The problem usually occurs whenever I'm browsing the internet.


    I ran the following commands and no errors were shown, but I keep getting the problem.

    •- DISM.exe /Online /Cleanup-image /Scanhealth
    •- DISM.exe /Online /Cleanu p-image /Restorehealth
    •- DISM.exe /online /cleanup-image /startcomponentcleanup
    •- sfc /scannow

    Windows 10 freezes randomly but cursor moves 6956d8e6-5589-4268-8867-be372f9fadc0?upload=true.png Windows 10 freezes randomly but cursor moves eb6488b4-45c7-472b-ae71-74aa99c3460e?upload=true.png

    :)
     
    PragyanPoudyal, Mar 7, 2020
    #1
  2. MOUNTAIN DEW
    Mountain Dew Win User

    Windows 10 freezes randomly


    I had already tried turning off fast startup, to no avail.
    Will look at the list you provided, thanks. Hard to do when computer freezes on the Windows loading screen though. *Biggrin
    I had tried that as well... no result.
     
    Mountain Dew, Mar 7, 2020
    #2
  3. KAMILANWAR
    kamilanwar Win User
    Windows 10 freezes randomly


    Turning off fast startup helped with this issue for another user on a different forum. For newbies, see steps Windows 10 Freezes Randomly.
     
    kamilanwar, Mar 7, 2020
    #3
  4. PRECIOUSLEB
    PreciousLeb Win User

    Windows 10 freezes randomly but cursor moves

    Windows 10 freezes randomly

    Hi,

    To better assist you regarding Windows 10 which freezes randomly, please provide the following:

    • Which is the last Windows update build you've applied to the computer?
    • Are there any third party applications that are currently installed?
    Furthermore, we suggest that you do a BIOS update to your computer. Here are the steps:

    • Check the motherboard manufacturer's website to find the specific model of your motherboard.
    • Go to the computer manufacturer's website.
    • Look for the computer model that you're using.
    • You should find any available BIOS update.

    Let us know how it goes.
     
    PreciousLeb, Mar 7, 2020
    #4
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Windows 10 freezes randomly but cursor moves

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