Windows 10: Windows 10 freezes randomly

Hello,


Windows 10 freezes randomly, nothing works, not the keyboard or the touchpad!

The only ways to unfreeze it is:

• By unplugging and replugging the charger again, consequently, laptop unfreezes and I find everything I tried to do while it was freezing stacked and being done rapidly in order, like all the buttons and touchpad movements I tried when the screen was frozen!
• Or if I don't have my charger next to me I have to force shutdown the laptop, restart, and lose my work

The problem started after April updates earlier this year!

I contacted the support before, and I reached level 2 support, nonetheless, I am still facing the same problem! Even MS agents can't help with it!


Specs:

Windows: 10 Pro (1803) - up to date!

Laptop: Dell Inspiron 7559 - drivers/firmware/BIOS are up to date!

Harddisk: SSD

CPU: i5-6300HQ

Ram: 8GB

GPU: Intel 530

GPU: NVIDIA GeForce GTX 960M

Battery: Excellent health (checked now by Dell Power Manager)


Anyone can suggest anything, please write a comment, I am sure there is a genius out there who can work it out with me!

My level is advanced, so I am willing to do anything. However, I am not interested in reinstalling the windows, a lot of work and environments set up!


P.S. many errors appear in the event log, including and not limited to:

Level​

Source​

Event ID​

Task Category
Error​

DPTF​

256​

GENERAL
Error​

DistributedCOM​

10016 - 10000 - 10010​

None
Error​

Service Control Manager​

7023​

None
Warning​

Kernel-Processor-Power (Microsoft-Windows-Kernel-Processor-Power)​

37​

(7)
Error​

Kernel-Event-Tracing​

3 - 2​

Session
Warning​

Kernel-Event-Tracing​

4​

Logging
Error​

Search​

10021​

Search service
Error​

Search​

3007 - 3006​

Gatherer
Warning​

CertificateServicesClient-AutoEnrollment​

64​

None
Warning​

User Device Registration​

360​

None
Error​

Directory-Services-SAM​

16953​

None
Warning​

THUSB​

34​

None
Warning ​

rt640x64​

1​

None
Warning ​

Kernel-PnP​

219​

(212)​

I tried to solve DPTF error by reinstalling the driver, but it still fires errors!

I tried to solve DistributedCOM errors by disabling DCOM from Component Services, but it still fires errors!


Thanks...

:)

 

Windows 10 freezes randomly

I had already tried turning off fast startup, to no avail.
Will look at the list you provided, thanks. Hard to do when computer freezes on the Windows loading screen though. *Biggrin

I had tried that as well... no result.

 

Windows 10 freezes randomly


Turning off fast startup helped with this issue for another user on a different forum. For newbies, see steps Windows 10 Freezes Randomly.

 

Windows 10 freezes randomly

Hi,

To better assist you regarding Windows 10 which freezes randomly, please provide the following:

• Which is the last Windows update build you've applied to the computer?
• Are there any third party applications that are currently installed?

Furthermore, we suggest that you do a BIOS update to your computer. Here are the steps:

• Check the motherboard manufacturer's website to find the specific model of your motherboard.
• Go to the computer manufacturer's website.
• Look for the computer model that you're using.
• You should find any available BIOS update.

Let us know how it goes.