Windows 10: Windows 10 Freezes while watching online videos

Hi All,I had recently got a PC built and every time i watch online videos, windows freezes and does not allow me to do anything. I am not even able to shutdown, restart or even sign out.I have done the following and yet nothing seems to fix the issue:1. Updated all drivers2. troubleshooting2. Made some changes to power settingsCan someone please help me fix this issue?

:)

 

Can't watch videos on Win 10

Hi,

Please assist me with the following information related to this issue:

• Which web browser are you using to watch online videos?
• Do you receive any error message?
• What is the make and model of the computer?

If you are using Internet Explorer to watch online videos, I suggest you to
follow the steps mentioned in the following link and check:Why won't videos play in Internet Explorer?

Note: The above mentioned article contains steps to reset IE. Resetting Internet Explorer's settings is not reversible. After a reset, all previous settings in IE are lost and cannot
be recovered.

Please reply us with the required information along with the status of the issue to assist you further.

 

Windows freezes when watching online videos

Hi Benny,

Please answer these question to assist you better.

• Have you installed all pending Windows updates?
• Do you get any error message?
• Do you face this issue while playing downloaded videos?

I suggest you to install all pending Windows updates and check. If the issue still persists follow next Methods.

Method 1: Run the Video playback troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with Update. I would suggest you to run this troubleshooter to check if the issue is with your Windows update.

Refer these steps:

• • • 
      Press Windows key + X, select
      Control panel.
      
    • 
      Change the view by option on the top right to Large icons.
      
    • 
      Click on Troubleshooting and click on the view all option on the left panel.
      
    • 
      Run Video playback.
      
    • 
      Restart the system and check if the issue is resolved.
      

Method 2: Uninstall Adobe flash player and reinstall latest version.


Refer the link below to uninstall Adobe flash player.

Uninstall Flash Player for Windows

Update the latest version Adobe flash player from this link.

Adobe Flash Player End of Life

Do let us know the performance of your computer. Thank you.

 

windows 10 crashing when watching videos online

Hi Sean,

Welcome to Microsoft Community. Your interest in Windows 10 is much appreciated.

I’m sorry to know that Windows 10 crashing while watching videos online.
Sorry for the inconvenience caused. I will be happy to assist you.

To assist you further with this issue, please let us know the following details.

• Let us know whether the issue is specific to online videos or it is happening with other videos present in your system too?
• Do you face the same issue when using Microsoft Edge ?

As the initial troubleshooting steps, I would suggest you to check all the available Windows Updates. Installation of recent Windows Updates should fix the issue.

If the issue still persists, then try updating the Display driver and check. Here is the steps:

• • 
    Press Windows Key + R on your desktop screen to go to run command box.
    
  • 
    Type devmgmt.msc and hit Enter.
    
  • 
    In Display Adapter, expand Display Adapter, right-click , and then click
    Update.
    

Please let us know, if you need any further help and we would be glad to assist you further.

Thank you.