Windows 10: Windows 10 - Freezes

Hi guys,

This is my first post in the forum!

My problem is that sometimes (around once or twice a day), I get my laptop stucked suddenly. The cursor does not move. The keyboard also does not work (even by trying to turn CAPS lock on and off, I don't see the light on keyboard changing]. So I have to do forced restart.

Before having windows 10, I was using Windows 7 and it was fine. Important note is that I had same problem with Windows 8 so that I returned back to 7.


Any Help?

If any additional info is needed, please ask

:)

 

Windows 10 Unexpected shutdown on start up

OK, so i figured it out myself

Found the logfile in "C:\Windows\Minidump".

You need the Windows Development Kit to open it and a bit of googling to understand it.

Found out that a Daemon driver caused an error. Removed Daemon but this didn't solve it. (ps: Daemon itself worked normally).

I let hibernate my computer again and found another error with sptd2.sys: SCSI Pass Through Direct layer

More google and ended up on the duplexsecure site. Downloaded the W10 version and voila: problem fixed.

For the Windows support team: It would be really helpfull if you could pass problems to a more skilled helpdesk who can do more than proposing the standard solutions in case those won't work.

Cheers

 

Windows 10 Unexpected shutdown on start up

OK, so I also found out that this occurs when sleepmode (for me after 3 hours) changes into hibernate mode.

Seems like the going into hibernate and/or starting up from HIbernate results in a shutdown. In safeboot it works perfectly.

Anyone any idea how I can figure out where it goes wrong. Is there a way to log this (I couldn't find it in bootlog)

 

Welcome to the forum!! I am sure you will find plenty of help and the tutorials are great for finding out how to make changes within Windows 10.

If your laptop is freezing then this is usually to do with memory or driver issues or simply that it is overheating. You commented that the same thing happened with Windows 8. I would therefore suspect a driver needs updating and you can check on your laptop manufacturers website for updated drivers for your sound, graphics, LAN, chipset or anything else that they provide for your model. There may also be a BIOS update required for it to work with Windows 10.

Let us know how you get on.

 

Thanks a lot,
I got the drivers on the website, but they are a LOT !
What drivers should I download?
Sony eSupport - VPCCA15FX - Support

 

It looks as if Sony does not support Windows 10 on your model so none of the drivers is actually suitable.

Have you tried googling your model number and "Windows 10" to see if anyone else has been successful at an upgrade?

 

Didn't find.
But I do have the same problem with Win 8 and drivers support Win 8

 

As there are no drivers to upgrade my next approach would be to suggest a clean install of W10. Make sure you have a backup of all your data and make a system image so that you can restore back to where you are if things go wrong. Of course, you will also need copies of all the programs you want to reinstall as well.

Instructions for a clean install can be found here.