Windows 10: Windows 10 goes black when switching users, I have to restart the PC

Recently, our users have been reporting that when they switch users on their Windows 10 PC's, the screen goes black and it will not respond. The cursor will move but ctrl+alt+del does not work and it does not respond. Users have to do a hard shutdown and restart. I think it might be a recent update that might have caused it since it affects so many PC's. Has anyone seen or heard of this due to a recent update or any idea of why this might be happening.


Thanks

Kenny

:)

 

Black screen while switching user account.

Hello Raider,


As per the query, while switching the users in your PC ends with black screen. And it even persists after a restart.

- What is the make and model of your computer ?

We recommend you to refer the steps “Black screen and not signed in to Windows” in the below article to fix the black screen issue.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems


Keep us informed with the status of the issue.

Thank you.

 

Switch User Profiles in Windows 10

Hello Amy CarolHunter,

Thank you for writing to Microsoft Community Forums.

Windows has a concept of Switch User in which multiple users can share one device and work on it. If you are sharing your PC with another person, ensure that you have saved all open documents to keep it secure. To know the list of accounts present
on your PC, you can press Windows + R keys and type netplwiz and click
OK. It will help you with the list of account entries.

If you have more than one user account on your PC and want to switch between users, kindly follow the steps listed below and see if it helps.

Method 1: To Switch User from Start Menu.

When you click on the Start menu, tap on your user name and click on the user account you want to switch. For better understanding, you may refer to an article on -
How to switch users (accounts) in Windows 10.


Method 2: Switch User from Classic Shut Down Windows Dialog.

• Click on the empty space on your Desktop and press
  Alt + F4 keys.
  
• ‘Shut Down Windows’ dialog opens, select Switch user from the list and click on
  OK.
  
• Else, you can press Ctrl + Alt + Del keys on your keyboard and select
  Switch user.
  

Let us know how it goes. We look forward to hearing from you soon.

Regards,

Mala S

Microsoft Community - Moderator

 

Can't sign out or switch users in windows 10

Hi,

Thank you for visiting Microsoft Community.

If you are willing to switch between user try the steps provided below and see if it helps.

• Press Alt+F4.
• This will open shut down window.
• Click the down arrow key and select Switch user from the list.
• Hit OK and it will show you other user account present on the PC.

Do keep us updated.

Regards,