Windows 10: Windows 10 Hangs on Login Screen - Keyboard and mouse will not respond

Hello and thanks,So today, Saturday August 28 2021, I found that my desktop PC had been restarted. I figured an update must have automatically installed. Now my PC hangs on the login screen and the mouse and keyboard will not respond. I cannot get into windows at all, I cannot access anything on the login screen.I tried rebooting, it did not fix it.I tried unplugging all USB devices and restarting, it did not fix it.I tried using a media install disk, while my mouse and keyboard work fine with it, it will not repair windows in any form or fashion using "repair" or "restore" options, it just gi

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Windows 10 Login Screen - Not recognizes any keyboard and mouse

Windows 10 Login Screen not recognizes to ANY keyboard and mouse (both wired and wireless) but when power up to start up and the keyboard is working fine before login screen.

BUT - I am able to enter BIOS (keyboard working fine) and Acer Recovery Program (pressed by ALT + F10) and both keyboard and mouse working fine.

ONLY Login Screen not working where I have to type in password to unlock screen, however the keyboard’s number lock light went off when got on that screen, before that - it was light on while I am on BIOS and Recovery Program.

This not even make sense.

However, I tried those list.

• System restore (failed third times).
• Refresh PC (failed).
• Startup Repair (failed).
• Tried go on safe mode but keyboard and mouse not recognizing.
• I tried unplug both usb and restart without it until login screen open and reconnect both keyboard and mouse, still not recognizing.

I tried everything, seem nothing work at the login screen.

Any advice?

 

My windows 10 login screen is not responding


I was having a bad virus problem so I decided to shut down my computer but then at restart, my login screen couldn't work anymore. It won't respond to the keyboard and mouse can some please help

 

Keyboard & mouse not working at windows 10 login

Hi Gonzukes,



Thank you for posting your query in Microsoft Community Forums. Your interest on Windows 10 is appreciated.

I understand the inconvenience that you are facing. We are glad to help you.



I would suggest you to follow the methods given below and check if it works:

Method 1:

I would suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.

Follow these steps to run the troubleshooter:

• 
  Press “Windows key + X”.
  
• 
  Type “Troubleshooting” without quotes in the Search box and hit enter.
  
• 
  Select “Hardware and Sound” from the Troubleshooter Window.
  
• 
  Select “Hardware and Devices” under Devices option.
  

Follow the On Screen instructions.



Method 2: Un-install and re-install latest keyboard and mouse drivers from the computer manufacturer’s website and check.

Follow these steps:

• 
  Press “Windows Key + X” from the keyboard.
  
• 
  Type “device Manager” without quotes in the search box and hit enter.
  
• 
  Right click on the keyboard and mouse drivers and select
  “Uninstall”.
  

Restart the computer once it is uninstalled.



Hope this information helps. Do contact us for further queries. We will be happy to assist.



Thank you.