Windows 10: Windows 10 hangs then freezes after waking from sleep

My Windows 10 computer, which has a Gigabyte motherboard, after walking up for 2 minutes, then freezes. There is no BSOD, just a complete freeze where no USB input (mouse, keyboard) works and the only way I can get a working W10 is to do a hard restart. I don't use Intel. I have gone through the W10 drivers, checking under Power Management for Generic USB Hub and USB Root Hub and unticking 'allow the computer to turn off this device to save power' and this did not work. Please can someone advise how to get this fixed? Thanks

:)

 

wake from sleep issue in windows 10

Hi,

Thank you for posting your reply. Apologize for the delay in response.

I suggest you to check which devices are configured to wake up the computer from sleep by following the steps below:

• Right click on Start icon and select Command Prompt (Admin).
• Type the command line below:

Powercfg /devicequery wake_armed

3. Check if the devices (Keyboard, Mouse, Ethernet cable) are listed.

If the system is not going to sleep and going to Hybernate, the only option to wake up is to press the Power button.

Hope the information is helpful.

 

Windows 10 freezes up instead of auto sleeping

Hi,

Regarding your issue with your Windows 10 freezes after hibernate mode, this could have happened due to graphic drivers. To resolve your issue, we suggest that you update the driver of your graphic card. You can follow the steps on this link:

Update drivers in Windows 10.

If the error still occurs, we found a thread that was found helpful. You can follow the steps provided by

Phantasy Concepts on this link:
Windows 10 hangs on wake up after sleep on DELL XPS13.

Let us know if you need further assistance.

 

Windows 10 freezes after waking up from sleep


Trying Windows 10 again on my HP-15 laptop and I've noticed that when I put the laptop to sleep by pressing the power button (which I have set to sleep), when I wake it up by moving the mouse or pressing the keyboard it wakes and the desktop appears, but then a second later it freezes and i have to press control alt delete (which takes a minute to respond) and then press task manager to get out of it. When it freezes the mouse curses will show that circle thing and nothing works (whatever I click etc) though I can move the cursor around. If I try to sleep again after I break out of the freeze it works fine, I can wake and no freeze. But if I shutdown or restart the laptop the first time I make it sleep it freezes.

I've tried some things including rolling back the IME driver (which fixed a shutdown issue and is a recommended fix for hp laptops with shutdown/sleep issues), making sure I have all updates, that the keyboard and mouse have the wake up setting checked etc. Windows 8.1, which I upgraded from, worked perfectly with this. My roommate has same laptop and he has same exact issue.


Thanks for any suggestions.