Windows 10: Windows 10 Headphones not working

Hello everyone, I come here to post as my last resource, since i have truly tried everything i've found searching. ( I know this is a pretty common trouble but believe, i have tried everything i have found)

So, here's the thing, I have an Asus Zenbook 13 and everything has worked correctly since yesterday, when i installed this new version of Windows 10, that made my earphones not work. So here are some details and thing i've already tried:

-Earphones are common earphones with 3.5 jack and requires no drivers to work.

-My laptop does recognize the earphones being plugged in since it pops the Realtek Audio Console telling that an audio device has been connected.

-The mic of the earphones does work and record correctly.

- I have updated, uninstalled and installed back again all the audio drivers multiple times.

-I have rolled back to the previous Windows Update.

-I have restored the laptop and once again try updating drivers.

-Of course earphones work in other devices.

-I have ran windows troubleshooter and all those basicsolutions.

Thanks in advance for anyone willing to help, I truly don't know what else to do, and I don't think the jack itself its not working since it gets recognized and the mic works

submitted by /u/a_gutierrez1
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:)

 

Headphones not working.

Hi Haylee,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand your concern about accessing the headphones on your device. We will help you with this issue.

Do let us know the following to assist you better with this issue:

• What is the make and model of your device?
• What are the troubleshooting steps you have tried to resolve the issue?
• How have you connected the headphones to your device?
• Were you able to see if the headphones detected on your computer?

As a work around, try the below and update us the status of this issue:

• I suggest you to connect the headphones to different device and check if the headphone is working fine. This will help us to detect if the issue is with headphone.
• If headphones are working fine on other devices, try to connect the headphones to different ports on the PC in the question and check if it is working fine. This will help us to know if the issue is with ports.

I recommend you to install all the pending updates on your device and check if it helps.

Steps:

• Connect to the internet.
• Press Windows key and type updates.
• Click on Check for updates.
• Under Windows Updates, click on Check for updates.
• Try to install the updates being shown.

Hope it helps. Try the above and update us the status of this issue with the required information, we will be happy to help you further.

 

Headphone is not working on Windows 10

Did not work, I get sound thru the speakers but not from headphone at all.
Still have not gotten any useful help on this.

 

Headphone is not working on Windows 10

Did not work, I get sound thru the speakers but not from headphone at all.