Windows 10: Windows 10 hello not compatible fingerprint sensor. Problem

Hello. I updated to windows 10, I can`t use my fingerprint sensor. Windows hello saying not found a compatible fingerprint sensor. Laptop: Lenovo b560.

:)

 

Fingerprint sensor and Windows Hello

Hi ,

Thank you for posting your query in Microsoft Community.

I do appreciate your efforts and time. Do not worry, will assist you with the issue.

Provide more information to help you better:


1. What are the Windows updates installed on your device recently?

2. Did those updates installed successfully?

3. Are you using the fingerprint scanner externally or is it in-built?

4. What is the make and model of the computer?

Reinstall drivers and compatibility mode.

I suggest you to download and install the latest drives for fingerprint sensor device from the manufacture’s website and check if it gets detected.

If the issue still persist, you may also install the drivers in compatibility mode and check.

I suggest you to refer the Wiki article by Andre Da Costa on
install the drivers.

Redirecting

After installing the drivers in compatibility mode, follow the steps below and check if you are able to get the sign in option with Biometric.

• 
  Press Windows logo key + I key.
  
• 
  Click on Accounts.
  
• 
  Go to Sign in options.
  
• 
  The fingerprint option will always be visible if there is a WBF-supported fingerprint reader (and its associated driver) installed on the computer.
  

For more information, refer the following Microsoft help article.

Biometric Devices

Biometric Devices (Windows Drivers)

Try to navigate as mentioned below and check if you're able to setup the Windows Hello.

* Click Start

* Select Settings and navigate to Accounts /> Sing-In options /> Windows Hello

* Check whether you're able to make changes to the setting and setup Windows Hello there.

Hope this information helps. Post back with updated issue details for further help.

Thank you.

 

Windows Hello Fingerprint not working

This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

After taking all the steps you suggested on here it says i have the latest update.

 

Unable to setup Windows Hello to use Fingerprint sensor

Hello Alexandria,



Thank you for writing to Microsoft Community Forums.



What is the exact model of the PC?



The issue might be due to missing fingerprint sensor drivers on the PC and that’s why Windows hello feature is not working.



I suggest you to check if you have the fingerprint drivers are installed on your PC or not.

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for ‘Run’.
   
2. In Run dialog box, type ‘devmgmt.msc’ and hit enter.
   
3. Go to Biometric devices and expand it.
   
4. Check for the drivers if installed any.
   

If there are no drivers installed, you can download and install them from the manufacturer’s website.



If the drivers are for older version of Windows you can install them in compatibility mode. Refer the article

Make older programs compatible with this version of Windows.



Also, you can refer the articles on
how to setup Windows Hello and
tips on how to setup Windows Hello.



Hope it helps.



Regards,

Prakhar Khare

Microsoft Community – Moderator