Windows 10: Windows 10 HP Envy Periodically Gives Me Blue Screen and Forces Me To Restart

Discus and support Windows 10 HP Envy Periodically Gives Me Blue Screen and Forces Me To Restart in Windows 10 BSOD Crashes and Debugging to solve the problem; I usually don't shut down my laptop because I am a student and I usually have things open that I will need later. Periodically when I open my laptop to... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Hathos96, Apr 21, 2021.

  1. Hathos96 Win User

    Windows 10 HP Envy Periodically Gives Me Blue Screen and Forces Me To Restart


    I usually don't shut down my laptop because I am a student and I usually have things open that I will need later. Periodically when I open my laptop to work on stuff, it takes longer than usual to boot up and gives me a blue screen and restarts. I have found the minidump files and I can supply them if needed.


    Unfortunately I don't have the blue screen error messages when I get them. Thanks in advance.

    :)
     
    Hathos96, Apr 21, 2021
    #1
  2. philc43 Win User

    Windows 10 - HP Envy - Daily Blue Screen of Deaths

    I would take the laptop back asap and insist that there is something wrong. The WinDBG result is simply telling you that there is a hardware error, this is a 0x124 stop code and the CPU which reports the error is an AMD device.

    It is often quite difficult to pinpoint the component which is giving rise to the problem. It could be motherboard or CPU or memory so you just have to work your way through the tests until you find something. A good confirmation that it is hardware is if the system crashes in safe mode. Safe mode does not start the non-Microsoft drivers so it helps to rule out a driver related BSOD.

    In the event log you have a number of hardware related errors like this:
    Attachment 173474

    Below are the full range of tests we recommend:


    STOP 0x124 Troubleshooting [/i] Read carefully before proceeding.


    Windows 10 HP Envy Periodically Gives Me Blue Screen and Forces Me To Restart [​IMG]
    Warning
    Windows 10 HP Envy Periodically Gives Me Blue Screen and Forces Me To Restart warnsmall.png
    If you're overclocking your system, revert back to stock clocks now.
    Windows 10 HP Envy Periodically Gives Me Blue Screen and Forces Me To Restart warnsmall.png



    Windows 10 HP Envy Periodically Gives Me Blue Screen and Forces Me To Restart [​IMG]
    Note Test the system once the overclock is removed before continuing with the steps outlined below.

    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    ONE [/i] CPU TEST
    *Arrow Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums


    Windows 10 HP Envy Periodically Gives Me Blue Screen and Forces Me To Restart [​IMG]
    Warning Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.




    TWO [/i] RAM TEST
    *Arrow Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums


    Windows 10 HP Envy Periodically Gives Me Blue Screen and Forces Me To Restart [​IMG]
    Note
    Windows 10 HP Envy Periodically Gives Me Blue Screen and Forces Me To Restart picture.jpg


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.




    THREE [/i] HDD TEST
    *Arrow Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.
    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.



    FOUR [/i] GPU TEST
    *Arrow Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums


    Windows 10 HP Envy Periodically Gives Me Blue Screen and Forces Me To Restart [​IMG]
    Note Run Furmark for around 30 minutes.

    Windows 10 HP Envy Periodically Gives Me Blue Screen and Forces Me To Restart [​IMG]
    Warning Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.
     
    philc43, Apr 21, 2021
    #2
  3. PurpleWeb Win User
    Windows 10 - HP Envy - Daily Blue Screen of Deaths

    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    ONE [/i] CPU TEST
    *Arrow Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums


    Windows 10 HP Envy Periodically Gives Me Blue Screen and Forces Me To Restart [​IMG]
    Warning Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.




    TWO [/i] RAM TEST
    *Arrow Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums


    Windows 10 HP Envy Periodically Gives Me Blue Screen and Forces Me To Restart [​IMG]
    Note
    Windows 10 HP Envy Periodically Gives Me Blue Screen and Forces Me To Restart picture.jpg


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.




    THREE [/i] HDD TEST
    *Arrow Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.
    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.



    FOUR [/i] GPU TEST
    *Arrow Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums


    Windows 10 HP Envy Periodically Gives Me Blue Screen and Forces Me To Restart [​IMG]
    Note Run Furmark for around 30 minutes.

    Windows 10 HP Envy Periodically Gives Me Blue Screen and Forces Me To Restart [​IMG]
    Warning Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs. I called into the retailer yesterday and although the laptop isn't even two months old, i have to send it back to the central repair centre. It's not ideal as i use it for my business. Before i do send it back i just want to make sure i have checked everything else.

    Regards
     
    PurpleWeb, Apr 21, 2021
    #3
  4. zbook Win User

    Windows 10 HP Envy Periodically Gives Me Blue Screen and Forces Me To Restart

    HP Envy TouchSmart 4-1115dx NO TOUCH in Win10 /w SSD

    HP ENVY TouchSmart Sleekbook 4-1115dx More Support Options | HP® Customer Support

    See if you can run through these troubleshooting steps:

    HP PCs - Troubleshooting Touch Screen Issues (WindowsÂ*10, 8) | HP® Customer Support


    Step 1: Confirm the computer has a touch screen
    Step 2: Enable and reinstall the touch screen driver in Device Manager
    Step 3: Configure the touch display
    Step 4: Install Windows updates
    Step 5: Perform a touch screen diagnostic test in HP Hardware Diagnostics
    Step 6: Adjust the power management settings for your touch screen
    Step 7: Perform a hard reset (notebook PCs) or full shutdown and restart (All-in-One PCs)
    Step 8: Update the BIOS and graphics driver
     
    zbook, Apr 21, 2021
    #4
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Windows 10 HP Envy Periodically Gives Me Blue Screen and Forces Me To Restart

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