Windows 10: Windows 10 HP Laptop isn't connecting to the internet

So my little sister's HP Laptop has recently not been connecting to the internet. I've tried everything I could think of to get it to work: resetting the router, turning the wifi on and off again on the computer, making sure it wasn't in airplane mode, doing some troubleshooting, even doing a Network Reset, and it refuses to connect with any kind of internet. All of the other devices in the house are connecting just fine, so I am not sure what to do.


At first it says the network is secured, and when I tried to connect to the internet it says "checking network requirements" for a little bit, then says "Can't connect to this network"


I would like a response pretty soon, since she needs to use this laptop for online school.


I feel like I should add that everyone else in the family uses Apple products.

:)

 

Upgrading to Windows 10 from windows 7 and losing internet connection

Did you run the Windows 10 connection troubleshooter?

Troubleshoot Internet connection problems

Also, check in the "Device Manager" to see if the network adapter is ok.
You may need to un-install it and then "Scan for new devices".

This is published by HP; however, it gives some good info on troubleshooting with the device manager.
HP PCs - Device Manager Information (Windows 10, 8)

 

Printer isn´t working after latest update.

After the latest update from Windows, my Canon Pixma ip6600 printer isnt working. In Device Manager it shows up as working properly but when I go to print it isn´t listed as an option in any programs. Troubleshoot suggests it´s a USB 2 printer on a USB
3 port and that that´s the problem but that cant be since it worked fine before the update. I´ve tried to uninstall and plug it back in but that doesn´t work either.

 

HP 15-ay513tx laptop "Connected, No Internet" on hotspot..

Hello,

I own a Dell Latitude 5430 and an HP 15-ay513tx. I often have to use my mobile's wifi hotspot to access internet on the go.

I notice that I am able to access the internet fine on the Dell laptop. However, the HP one is a peculiar case.

The HP Case:

So, on the HP, the internet works fine as long as I'm viewing my lecture videos (which happen to be MPEG-TS segmented videos with AES encryption).

However, if I view even a 10 minute long video on youtube, this is what has been occuring since the last 2-3 months:

1. 2-3 minutes into the youtube video, the network icon starts showing the yellow exclamation mark. If I click on it, then for my wifi network, it says "Connected, No Internet". And I can no longer access the internet on laptop unless I:
   1. disable the network adapter, and re-enable it;
   2. reset the network stack (requiring restart); or,
   3. restart the system.
2. However, if at this very point in time, I am able to browse the internet on my mobile's browser just fine!

So there are a couple of perplexing issues for me...

1. the internet works fine on the mobile's browser, but not on the laptop's browser connected to that very mobile's wifi hotspot.
2. Also, on the the laptop, internet works fine as long as I'm browsing regular pages (like while navigating to and typing this post) or when viewing the MPEG-TS lecture videos (which have never been less than 2 hours long). However, if I view a youtube video, I face this "Connected, No Internet" issue.

I have tried the following couple of things to no avail:

1. I tried assigning DNSs (such as Google DNS and 1.1.1.1) in the IPv4 and the IPv6 files of my network adapter properties. This didn't help.
2. Turning off the hotspot, re-enabling it and then connecting the laptop back to it.
3. Turning the hotspot as well as mobile data off, re-enabling both of them and then connecting the laptop back to it.
4. Using another mobile's hotspot. Even on the other mobile's hotspot, I face the same issue.
5. Disabling the wifi adapter from Device manager and then re-enabling it didn't solve the issue either.

HP system specifications: https://support.hp.com/in-en/document/c05404795
Dell system specifications: https://www.dell.com/downloads/globa...spec_sheet.pdf (the i5 variant)

One of the suspects could be that one time, I had tried using the built-in Hyper-V Virtual Machine feature on my HP laptop. Since then, the number of network adapters has increased as per the following screenshot:




Also, since then, even while using my wifi hotspot, I don't get the usual wifi icon in the system tray. Instead, I get an ethernet-like icon:




Both my laptops (the Dell one as well as the HP one) are running Windows 10 1607 (OS Build 14393.953).

One of my constraints is that I cannot try updating my windows because of approaching exams.

Any suggestions which can help me fix this issue without a windows update?

- - - Updated - - -

[Update:] I just noticed that all this while, I had ignored that actual Realtek Wifi adapter in the control panel... I had tried disabling and re-enabling the Hyper-V adapter.. *Busted

So disabling and re-anabling the actual Realtek Wifi adapter does restore the wifi to normal. But it's a real hassle because video streams often aren't resuming when I reconnect to the mobile's hotspot. I have to reload the entire webpage and navigate to the timestamp to resume my videos.

Any solution which can help me solve this hassle?