Windows 10 installation stuck in "processing"

Hello,
today i decided to upgrade my system to windows 10, so i clicked on my Get Windows 10 icon, and had an option that said "Ok, let's start/update" , and after i clicked that, it has been stuck in "Processing..." for 50 minutes now....is this normal and i should wait or should i try to restart it?

Sorry for my bad english.

:)

 

my phone " keys in " some numbers while talking

As I said in my first post you can either try to update it's software to see if it cures it.

If it doesn't then your phone is faulty and you will need to get it repaired.

 

my phone " keys in " some numbers while talking

i contacted nokia who replied :

Thank you for emailing Nokia Care.

I appreciate your feedback. However, at the moment the Nokia Software Updater does not support Nokia 6080 nor Nokia 6070.

In response to your email, there are no issues with Nokia 6080 nor Nokia 6070. Please take both phones to your nearest Nokia Care Point. The technicians will assess if a repair is required and advise if this may be covered under the warranty.

____________

went to carphone warehouse & explained the problem,

the lady i dealt with told me that this IS a problem she has seen over & over again.

because the phone was still within the 14day period they exchanged it for a different handset [for which i needed to fork out another load of £££'s. guess i should've spent more in the first place!!]

i asked what they will do with my returned phone,

she said it'll be added to the collection of them which need to send back to nokia.

perhaps nokia are in denial cause they havent had the stores returns yet?

anyway,

i hope everyone else will be fortunate enough to get a replacement.