Windows 10: Windows 10 is not starting, black screen after Samsung logo appears

Hi,


I have a problem with my laptop. It is a Samsung model with Windows 10.

I am not able to start the computer in any way possibile.

I am not able to access Recovery Mode, or the Advanced Startup Options, and I cannot even start the process via Safe Mode.

I tried to follow some processes suggested in other posts including re-booting the pc for several times untile I should be able to start the Advanced Startup Options, yet these did not work.

Everytime I start the computer, the Samsung logo appears, and after that I never saw anything else besides the fixed black screen I can hear the PC it's on and running, with the light of the screen on.


Could you please help me solving this problem?

Thank you very much in advance,


Max

:)

 

Black screen after 'Starting Windows' sequence

Sounds like the old... windows black screen of death.

Try this quoted from "VisiHow" article "Repair Windows 7 Black Screen of Death":

They, also, have some other options there, too.
Google search and you will find a lot of the "Windows Black Screen of Death with cursor" fixes.

 

Black screen after 'Starting Windows' sequence

Hi,

I locked my computer before I went away for a couple of days and came back to a black screen with only the mouse cursor visible.
Every time I try to start the computer, it will go through the initial startup sequence of displaying the manufacture's logo for the motherboard and then it will say 'Starting Windows' After which point it will just display a black screen with only the mouse cursor visible.

I can access the motherboard's features absolutely fine and the options such as safe mode, start windows normally etc are available.

I've tried:
Startup Repair - No problems.
Windows Recovery Diagnostic Tool - No problems.
Chkdsk - No problems found.
There are no dates available for System Restore.
It won't start in safe mode. It runs through the loading then same result as before, only the cursor visible.

As a last attempt I cleared the CMOS, but with the same outcome as before.

I thought it could perhaps be GPU related, but it doesn't seem so.
I have 2 GPUs, both R9 290. They were both working absolutely fine before I left - no problems whatsoever.
I have tried them each one by one but they produce the same result individually ( after 'starting windows' a black screen with only the mouse cursor appears).

Specs can be found in my 'system specs' section.

Any suggestions?
Thanks.

 

My home screen appears black with no start menu

Hi Muhamad,

You might be experiencing this issue because of corrupted system files or device drivers. To help us identify the cause of this problem, we would like to know the following information:

• Are you able to reach the sign-in screen when starting your computer?
• Have you made any changes to your computer before experiencing this issue?
• What troubleshooting steps have you tried so far?

In the meantime, we suggest that you perform the troubleshooting steps in the following link:

Troubleshoot black screen problems.

If you can reach the sign-in screen, we recommend that you start your PC in safe mode from the sign-in screen.
Safe mode starts Windows in a basic state, using a limited set of files and drivers. It can help you troubleshoot problems on your PC. Here are the steps:

• When you get to the sign-in screen, hold the Shift key down while you select the Power
  icon > Restart.
• After your PC restarts to the Choose an option screen, select
  Troubleshoot > Advanced options > Startup Settings > Restart.
• After your PC restarts, you'll see a list of options. Select 5 or
  F5 for Safe Mode with Networking.

Keep us updated on the status of the issue, and we will be glad to assist you further.