Windows 10: Windows 10 is Updated but I am unable to Load my Adobe Creative Cloud Installer

Discus and support Windows 10 is Updated but I am unable to Load my Adobe Creative Cloud Installer in Windows 10 Installation and Upgrade to solve the problem; I spent 3 hours with an Adobe technician yesterday and he tried everything to try and install my Adobe Creative Cloud installer to get my Adobe apps.... Discussion in 'Windows 10 Installation and Upgrade' started by birbeck, May 21, 2020.

  1. birbeck Win User

    Windows 10 is Updated but I am unable to Load my Adobe Creative Cloud Installer


    I spent 3 hours with an Adobe technician yesterday and he tried everything to try and install my Adobe Creative Cloud installer to get my Adobe apps. Nothing worked and every time he set something it would revert back to the previous settings. In other words nothing he did would stick. He suggested that I contact you to try and solve it as it seems to be a Windows problem. I have another computer almost the same as this one and everything works correctly on that one. MY updates are up to date or so it says but I have a feeling that they are not installed properly. The latest one was 1909 yesterday. Its very frustrating as I had to buy a new computer after the last automatic repair. I could not fix what it had done and gave up in the end.

    :)
     
    birbeck, May 21, 2020
    #1
  2. MarkSeton Win User

    Adobe Creative Cloud

    I have used Adobe and their creative cloud service on my home PC for many years without incident. The PC works well and I have had no issues until recently. The windows update before last stopped the Adobe Creative Cloud connecting to the Adobe server.
    I rectified this by stepping back the Windows Update and then reapplying it - all was well. Following the last windows update the exact same thing happened but I didn't realise soon enough and there was no step back available before the update.

    I have contacted Adobe on this and I have had literally 5 different technicians trying to rectify this for over 12 hours over the last week and still we cannot get PC to connect to the Adobe servers. We have tried everything!!

    Before I go for the nuclear option of reinstalling Windows 10 entirely hoping that this will rectify the issue does anyone have any suggestions
     
    MarkSeton, May 21, 2020
    #2
  3. Arun B J Win User
    Adobe Illustrator and Adobe Creative Cloud

    Hi,

    Thank you for posting your query in Microsoft Community.

    I understand your concern and will assist you to resolve this issue.

    • How did you try to uninstall the application?
    • What exactly happens when you try to uninstall the application?
    • Are you getting any error message?

    I suggest you to refer the link below and check if it helps.

    Unable to Uninstall Adobe Creative Cloud

    Keep us posted on this issue so that we can assist you better.

    Thanks and Regards.
     
    Arun B J, May 21, 2020
    #3
  4. Windows 10 is Updated but I am unable to Load my Adobe Creative Cloud Installer

    Andre Da Costa, May 21, 2020
    #4
Thema:

Windows 10 is Updated but I am unable to Load my Adobe Creative Cloud Installer

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