Windows 10: Windows 10 keeps dropping sound device, losing sound

I have this bizarre problem with sound.


I just rebuilt my computer due to a tired motherboard, so now I am running an MSI B450 Carbon AC mobo with a Ryzen 5 2600x cpu, nVidia Geforce GTX 1070 graphics card, 16GB ram DDR4 1066, Patriot v370 Viper headset.


All drivers are up-to-date.


System is clean, no malware or virus reported.


I run Webroot security, IObit Advanced System Care, Driver Booster Pro, Steam, Cliqz, and little else atm since I just reinstalled the OS trying to fix this sound problem.


After anywhere from 20 minutes to a few hours, the OS suddenly drops the sound device for the Patriot headset.


The device is visible in the Device manager under sound, but it is greyed out, not mounted and I can't find a way to remount the device.


Troubleshooting doesn't work or help because the device has been dropped, so it isn't there to be analyzed, and in any case there is nothing wrong with the driver per se, because sometimes it returns as suddenly and mysteriously as it disappeared in the first place, working just fine.


Please don't advise me to follow all the usual steps offered by support, been there, done that multiple times to no avail.


Reinstalling drivers and the OS makes zero difference.


About half the time when the sound goes the computer freezes minutes later, but not always.


It takes forever to boot, sometimes gives "device power setting failure" on reboot, takes forever to shut off.


I just upgraded to Windows 10 from Windows 7, and am regretting it every day.


Does ANYONE have any clue as to why the device is being dropped, and why it would randomly return?

:)

 

Losing sound Win 10 x64

Hi Mark,

Thank you for posting your query in Microsoft Community.

I understand that you’re having issue with sound, I will make sure to help you with this issue.

This issue may occur due to damaged drivers, incompatible drivers, sound settings, missing updates, and problems with your sound card. damaged drivers, incompatible drivers, sound settings, missing updates, and problems with your
sound card.

Method 1: I suggest you to follow the below steps and check if it helps:

• Right click on the volume icon which is on bottom right corner.
• Click on playback devices and highlight speakers.
• Then below click on properties.
• And then click on Advanced Tab and below click on
  Restore to default
• And then Apply and click on
  OK

If the issue still persist then I would suggest you to follow the steps from the below link:

No sound in Windows

http://windows.microsoft.com/en-US/...2&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

(Steps are given for Windows 8.1 but same applies to Windows 10 as well)

Method 2 : Uninstall sound adapter driver from the Device Manager, restart the computer and check if that helps you.

• Press Windows and X keys together.
• Click on Device Manager.
• Sound, video and game controller, expand it, right click on the
  sound device and select Uninstall.

Restart the computer after the successful
uninstallation of sound Device.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

losing sound in windows 10

Hi Jeremy,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

Method 1: Hardware Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio

Refer these steps:

• Press Windows key +X, select Control panel
• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the view all option on the left panel
• Run the playing Audio troubleshooter

Method 2.

Try updating the Audio drivers from the manufacturer's website and check if the issue persists.

Follow the steps to update the audio drivers:

a. Press Windows key + X key and click Device Manager.

b. Expand the Sound, Video and game controllers.

c. Right-click on the Sound card and click on Update driver software.

d. Restart the computer and check.

Method 3:

No sound in Windows.

Refer the link below.

http://windows.microsoft.com/en-US/windows/no-sound-help#no-sound=windows-8&v1h=win8tab4&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1



Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

 

After installing Windows 10 sound driver is not available in Device Manager and issues with sound.

Hi John,

I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.

This issue might occur if sound driver is corrupt.

To assist you better, please provide us the information below:

• When you say that "there is nothing in the device manager for sound gone", is the sound driver available in the Device Manager driver list?
• Are you getting any error message on the computer?

I suggest you to refer to the steps provided in the below Microsoft Help Article and check if it helps.

Fix sound problems:

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Please get back to us with an update on issue with sound on Windows 10, we will be happy to help.

Thank you.