Windows 10: Windows 10 keeps freezing the mouse and keyboard

Discus and support Windows 10 keeps freezing the mouse and keyboard in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi there! I'm a part of an IT department in a hospital. all the clients here are joint to a domain. it's just about a month that most of the client... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Hoda M, Apr 24, 2019.

  1. Hoda M Win User

    Windows 10 keeps freezing the mouse and keyboard


    Hi there!
    I'm a part of an IT department in a hospital. all the clients here are joint to a domain. it's just about a month that most of the client systems keep hanging. The mouse and the keyboard don't work and we have to restart the whole machine with the physical reset button; which, I must say, the button itself doesn't work either so we have to push the power button for seconds till the system shuts down.
    Once I opened the Task Manager and the client was doing some normal things (printing the patient's document) and suddenly the keyboard and mouse just froze So I saw the disk percentage it was reaching 100%. After switching off and on the system again, I just checked the disk usage and it was around 25%!
    That's it. Every single system keeps hanging the keyboard and mouse and also the physical reset button and we have no idea what is wrong!
    We have different systems and different vendors, HP all in one PCs and Intel core i5 PCs and different stuffs. but it keeps freezing in ALL of them running windows 10.
    In case that you ask about the OS, we had windows 7 running on these machines before and the clients did the same things they do now, but it never froze. We're using windows 10 for nearly 15 months so far but the problem has just showed off for around 3 weeks.
    Any help would be appreciated Windows 10 keeps freezing the mouse and keyboard :)

    :)
     
    Hoda M, Apr 24, 2019
    #1

  2. Computer and mouse freeze

    Hi

    There are several reasons that could have cause your keyboard and mouse to freeze. To know more about the issue, we will ask some questions to help us:

    • Were there recent changes made before the issue occurred?
    • What are the steps that you've done so far to know where the issue is coming from?

    Meanwhile, we suggest that you refer to this article:
    Mouse, touchpad, and keyboard problems in Windows
    for us to check all setting needed to help us in resolving your issue.

    Let us know about the update.
     
    Kristine Som, Apr 24, 2019
    #2
  3. John Fer Win User
    Unresponsive Mouse and Keyboard in Windows 10

    Hi,

    One reason why your mouse and keyboard is not working is because of an outdated driver. We suggest that you update the mouse and keyboard driver by following the steps below:

    • Pres Windows+X key on your keyboard.
    • Select Device Manager.
    • Locate the mouse and keyboard drivers, right click, then click on Update.

    If you need further assistance, don't hesitate to reach out.
     
    John Fer, Apr 24, 2019
    #3
  4. Windows 10 keeps freezing the mouse and keyboard

    mouse keeps freezing

    Hi Larry,

    In some instances, your mouse may keep on freezing if there are some pending updates on your Windows 10 PC. We suggest you install available Windows updates and check if that helps you. If the issue still persists, you may run
    Hardware Troubleshooter Drivers.

    Update us with the outcome.
     
    Jenicel Dri, Apr 24, 2019
    #4
Thema:

Windows 10 keeps freezing the mouse and keyboard

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