Windows 10: Windows 10 laptop sleep/restart issues every morning

As the title states, I've recently been having issues with my Windows 10 Samsung laptop regarding it sleeping and restarting.

Basically, when it's in sleep mode with the lid closed, a green light means it's in sleep mode and fully charged, while a red light would mean it's in sleep mode and charging. A blue light, however, means that the laptop is turned on/not in sleep mode.

Every night when I'm done with my laptop, I make sure it is in sleep mode, and I see the green light. However, recently every morning, I wake up and find my laptop with the blue light on (with the lid closed...), meaning it is on.

I've tried looking up how to solve this online, but haven't found this exact issue. I've tried updating my drivers, but not sure that's helped as I've tried updating them a second time today.

I've also seen some people saying to use some 'powercfg lastwake/energy' command in Command Prompt. However, there's also an issue regarding that... basically, when it is already on each morning, I open up the laptop and it's a completely black screen. Windows button does nothing, Ctr+Alt+Del does nothing, hitting my mouse does nothing. Then when I hit the power button on the side of the laptop, it entirely restarts.

I honestly have no clue why this is all happening or how to solve it, but two additional things that may help:

1. After I restart my laptop every morning and have it boot up, the laptop is not connected to my main network/any network whatsoever. Maybe this could be regarding an issue with connecting to the Internet while in sleep and it just somehow messes everything up?...
2. I've unchecked an option in the 'System Properties/Startup and Recovery' section that says, "Automatically restart" in the case of a system failure. Before unchecking the option, my laptop would just restart automatically every morning without the whole black screen issue in the above paragraph.

Any clue what should be done/how to fix this? Any help is appreciated, thanks!

EDIT: If a video of the black screen issue would help, I can try and film it the next time it happens.

This also could be a problem regarding my system version... Checking the 'About your PC' section, it says I am currently on version 2004, yet I notice the 'Samsung Update' app (what I use to update my drivers) only lists versions 1607, 1703, 1709, 1803, 1809, 1903, and 1909... so would it possibly help to downgrade to version 1909?

submitted by /u/Magitroopa
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:)

 

Windows 10 laptop cannot sleep, restart instead.

Hi,

My system restart instead of sleep, can anyone support for this problem?

Regards,

 

Windows 10 laptop cannot sleep, restart instead.

Hi,

Thank you for posting your query on Microsoft Community.

I understand that you have issues with sleep option in Windows 10. We will help you to resolve the issue.

I suggest you to run the Power troubleshooter and check if it helps.

Follow these steps to run Power troubleshooter:

• Type troubleshooting in the search bar.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Power.
• Follow the on-screen instructions to run the troubleshooter.
• Check if issue persists.

Please do not hesitate to contact us if you need further assistance. We will be happy to help.

Thank you.

 

Laptop restarts on each 2nd attempt to sleep.

Hi Will,

• What is the exact model of the laptop?

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to follow the below steps.

Step 1: I suggest you to run the Power troubleshooter.

• Type troubleshooting in the search bar.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Power.
• Follow the on-screen instructions to run the troubleshooter.

Step 2: Also you may install the latest display drivers from the manufacturer's website for Windows 10 and check if it helps.

Method 2: Start the computer in Safe mode.

Please refer the below link to start the computer in Safe mode and check if it fixes the issue:

Start your PC in safe mode in Windows 10

http://windows.microsoft.com/en-in/windows-10/start-your-pc-in-safe-mode

If the issue is not occurring in Safe mode then, place the computer in a Clean Boot and check.

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you