Windows 10: Windows 10 lock screen stuck on same image only on one account

Discus and support Windows 10 lock screen stuck on same image only on one account in Windows Hello & Lockscreen to solve the problem; I know this gets asked a lot, but I believe this is a slightly odd one. There are 2 accounts on my laptop: My account (which is admin) Family... Discussion in 'Windows Hello & Lockscreen' started by Samid1, Dec 8, 2019.

  1. Samid1 Win User

    Windows 10 lock screen stuck on same image only on one account


    I know this gets asked a lot, but I believe this is a slightly odd one.


    There are 2 accounts on my laptop:

    My account (which is admin)

    Family account


    On the family account, windows spotlight works fine. However, on my account, everytime I log on the same spotlight image appears even though I selected a picture to be shown. Weird thing is, it only appears on log on. When I Press Windows key + L after logging on, the image I want does appear. This has been the case for a long while now (around version 1803).


    Current windows version:1909


    I've tried a bunch of workarounds, but they don't solve my issue.


    I'm guessing a clean install of windows will solve this, but I don't really want to do that, so are there any other options?


    Thanks.

    :)
     
    Samid1, Dec 8, 2019
    #1

  2. Windows 10 stuck at lock screen, unable to enter password

    Hi Aaron,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    Please do let us know the following to understand the issue and assist you better:

    • What is the make and model of your device?
    • Are you trying to log-in using Microsoft account or local account?
    • Are you trying to enter pin or password?

    Assuming that this issue might be because of keyboard, I suggest you to use on-screen keyboard from the lock screen and check if it helps.

    Steps: From the lock screen, click on Ease of access and click on On-screen keyboard.

    Hope it helps. Reply to the post with an updated status of this issue and required information. We will be happy to assist you further accordingly.
     
    Deepika Gowda, Dec 8, 2019
    #2
  3. dalchina Win User
    Can't Change Lock Screen Image


    I've seen a report of someone claiming to fix this via
    SFC /scannow
    from an elevated (admin) command prompt
    but that didn't work for everyone.

    Please see ideas here:
    Fix : Unable to change Lock screen Picture / stuck user account picture in Windows 8 | TroubleShoot Windows
    More here:
    [Fix] Lock Screen Slide Show Feature Not Working in Windows 10 and Windows 8.1 - AskVG

    Check for any differences wrt to Win 10.

    Given your timescale I appreciate System Restore would not be likely to be relevant, and even restoring a disk image (we strongly recommend disk imaging for recovery and backup) would be inconvenient.

    Good luck!
     
    dalchina, Dec 8, 2019
    #3
  4. Compumind Win User

    Windows 10 lock screen stuck on same image only on one account

    Cannot locate custom Lock Screen images in W10 Pro 1809

    Success.

    Here is the solution, but it is imperative to proceed carefully.
    There are also a couple of final steps that are missing and I had to think about it.

    Retrieve Custom Windows 10 Lock Screen Image - Super User

    This must be done as Administrator (True Administrator account) -

    You must add "Administrator" to the additional fields not listed to get through the permission issues caused by NTFS.

    Edit - I'm posting the missing steps:


    Windows 10 lock screen stuck on same image only on one account [​IMG]


    There's quite a bit going on here, but the important item to understand is that for each "picture" folder, you need to add yourself as Administrator.
    Just click on "Select a principal" and enter Administrator as the Object Name for each folder you wish to gain access to.

    Hope this helps. Thanks for your help, Shawn.

    Microsoft should not have any user going through this just to find a picture. It is insanity.

    *Eek
     
    Compumind, Dec 8, 2019
    #4
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Windows 10 lock screen stuck on same image only on one account

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