Windows 10: Windows 10 Login Screen Problem

We have an HP ProOne Elite PC with an unusual problem. After starting up and coming to the logon screen, the username and password line don't respond (or barely respond) to the keyboard input. The line may accept a character or two but is otherwise unresponsive. Connecting to the PC using RDP does NOT have any problem with login, so it appears to be the login screen itself. We've not seen anything like that. We've tried removing recent MS updates, running SFC, etc., with no change.

It looks like the PC may have to be reinstalled, but we would like to avoid that. Any advice? The Win10 version is 1909.

Thanks,

Ron Volkman

:)

 

Can't login to new computer w/Windows 10

Hi,

Thank you for your reply.

• 
  Are you able to login to Microsoft Account on Web?
  
• 
  Have you installed any language pack?
  

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Lock vs Login screen screenshot

Hi Josey -

Thanks for the quick reply. While your suggestion does change the sign in process, it doesn't address the differing screenshot question. Following the steps doesn't make the login screenshot the same as the Lock screenshot. As I mentioned, I can't even find the screenshots being used for both screens.

Still looking a solution to this. Open to any other suggestions you might have to the problem. Thanks!

 

Can't login to my windows 10 PC

Hi,

Thank you for your interest in Windows 10.

• 
  Are you trying to login to Microsoft account or local account?
  
• 
  If its Microsoft account are you able to login using the web interface?
  

I suggest you to use the on-screen keyboard and try to login. Follow the steps below:

Click on the Ease of Access icon at the right bottom of the screen and select On-screen keyboard and check if issue persists.

Please get back to us with the results of the above instructions.