Windows 10: Windows 10 Mail and Junk Mail

I hope someone can help me with this cos it's driving me nuts! after getting several emails from Microsoft to start using the Windows 10 Mail that came with W10, I finally got it set up. I do like it, but it's a little frustrating to use compared to my old Live Mail app.

I noticed this week I'm getting quite a high amount of junk mail, and mostly to my private email address that I only ever give to family & friends, so I'm more than a little annoyed about this. It has to be coming from Microsoft some way or another. I discovered tonight that it seems to be impossible to block the senders domain or mark these emails as junk? I've searched Microsoft help,, no help at all. Does anyone have any ideas?
Thanks in advance

:)

 

Junk Mail Folder in Windows 10 Mail App

I have two user accounts set up on my computer - a User Account with Administrative Privileges and a User Account without Administrative Privileges. Each have their separate Outlook e-mail accounts. I have both Outlook e-mail accounts set up in the Windows
10 mail app in the User Account. If I get junk e-mail in the User e-mail account it will show up in the Windows Mail app junk folder. However, if I get junk mail in the Admin User e-mail user account, those e-mails do not show up in the Windows 10 mail app
junk folder. If I go to Outlook.com and call up my Admin User e-mail account the e-mails are in the junk e-mail folder.

How do I get those Admin User account e-mails to show up in the Windows 10 Mail app junk folder? I am constantly having to go and read e-mails on my Admin User Outlook e-mail account at Outlook.com in order to make sure valid e-mails have not been sent
to the junk e-mail folder. This sorta defeats the purpose of having the Admin User Outlook e-mail account set up in the Windows 10 Mail app.

***Post moved by the moderator to the appropriate forum category.***

 

Not junk mail

mail app for windows 10 has no option to mark mail as not junk.

this is a major problem to always to have to check the junk folder for important mail

 

A right click on any email should offer the option to Move to Junk.





The setting for blocking certain domains is usually found within the settings of the mail program, for example if you had a Gmail account you would access the Gmail settings via the internet Gmail account (mail.google.com) and go into settings where you can adjust the filters and blocked domains.

 

Hi philc43
Many thanks for your reply. At first I thought I was going crazy, it looked so simple! But errrr, nope,, not for me,, here's my screenshot of my right click,, no such option!




I think this may be why I am finding it so confusing to use, I think I have more options than this missing. There are a couple of other things I've tried to do and not been able to although can't think what they are right now. But one other thing I have definitely noticed is that when I want to keep an important email for a day or two, I have left it in the Inbox, which is where it should stay, right?

Not mine, they just disappear, and I have to go hunting for them. Usually in the deleted items for that email address.

 

Very strange! What type of email account do you have? Is it a standard one like Hotmail or Gmail? Do you access it in some other way such as on your phone? If it is an IMAP email account it is effectively a live view of the email account and will show changes made by any other route that you use to access that account.

 

Hi philc43
thanks again for your reply.
I have about 7 email accounts set up, 5 of my own and 2 for my parents, but they are all standard bt pop3 accounts. Obviously I have my live mail account but I never actually use that, only for logging in to windows store etc

I do access my emails on my phone and also on my kindle, but this has happened even when I have just been on the laptop all evening. If I go check one of my other devices, they are gonne from there too.
I'm a fairly experienced user, and yes, I have to admit this has me floored too. I'm wondering if somehow my installation is corrupted, which is why I dont have all the functions in the context menu,, but I'm not sure how I would fix that? The help section in windows mail is pretty dire,, just takes you to a page which tells you how to set accounts up. Not very good at all. *Sad

 

It might be a corrupted mail installation and perhaps it has not been updated. For comparison my W10 Mail is Version 17.6868.40731.0.

This can be found in the Settings -> About.

 

Hmm well it's not that,, mine is the same version as yours,, how strange
I really appreciate all the time you're spending on this

 

From the very beginning I would be a little concerned because I don't think that Microsoft will send you any emails to your private email account to tell you to use the Windows 10 email app. That part just seems very odd.

I have never used the built in email app and I have been using Windows 10 for well over a year. I have never received any emails from Microsoft about anything.

 

Hi Rocky, yes I did think it was strange and I have to admit I ignored them for a good 2 or 3 months before I took any action on them. But I did verify the authenticity of them, and also if you go to settings in the mail app and click feedback, you will see that there are many many people who have recieved these emails. You will also see that not one single person who has left feedback has anything nice to say about the mail app. And there are hundreds of pages!

 

The Move to Junk option was added several updates ago so I am really confused as to why you do not have it. I am not aware of a reason why it might not be added unless your BT mail system does not include a Junk folder. Can you add a folder called Junk in one of your BT accounts and see if this then allows the right click option appear?

 

I don't even have any junk folders! But I do have folders called spam and trash and unwanted, yes, all 3! Aren't they all the same thing?
Anyway I was able to create a folder and call it Junk, and rebooted the mail app, but no, still no option to move it there! I will check again after a system reboot though, you never know. I'm confused too. Lol




Emails that I delete go into the Trash folder. So I guess that's normal. lol

 

I'm running 4 up to date Win 10 Home computers and none of them have the move to junk when right clicking. Hmm.

 

HRC, yes and I know we're not the only ones, if you go read the feedback which I mentioned earlier there are a lot of people without this option. It's so frustrating.