Windows 10: Windows 10 Media creation tool crashes computer on run as administrator prompt

Discus and support Windows 10 Media creation tool crashes computer on run as administrator prompt in Windows 10 Installation and Upgrade to solve the problem; When launching media creation tool on my PC, the prompt to run as administrator pops up, I accept, my computer hard resets. Black screen, motherboard... Discussion in 'Windows 10 Installation and Upgrade' started by SamMcClintock, Aug 11, 2019.

  1. Windows 10 Media creation tool crashes computer on run as administrator prompt


    When launching media creation tool on my PC, the prompt to run as administrator pops up, I accept, my computer hard resets. Black screen, motherboard logo, restarts.


    Ryzen 5 1600x

    asrock ab350m pro 4 most recent bios

    64gb ddr4 2400mhz

    GTX 1080


    For now I have found a disk to use since the creation tool is unusable, but any suggestions are appreciated.

    :)
     
    SamMcClintock, Aug 11, 2019
    #1

  2. media creation tool

    Hello,

    The Windows Media Creation Tool allows you to download the Windows 10 ISO directly from Microsoft, without having a product key. You can use it to clean install or upgrade to Windows 10. It can also be use to download the different editions of Windows 10.
    Refer to this
    link
    to download the Windows 10 Installation Media Tool.

    As for the build and version of your Windows 10, follow the steps below:


    • Press Windows key + R on your keyboard to open up the run command prompt.
    • Type winver into the run command text box and hit OK. You should now see a dialog screen revealing the OS build and registration information.

    Should you need additional assistance, do let us know.
     
    Jennifer Bri, Aug 11, 2019
    #2
  3. Problems upgrading to Windows 10 with the Media Creation Tool.

    Hi Abel,

    Thank you for posting the query on Microsoft Community. I am sorry to know that you are facing issues with Windows 10.

    I do appreciate your efforts and time, and will assist you with the issue.

    To guide you in the right direction, I need more information from the computer by answering the following questions:


    • What is the make and model of your computer?

    • Which operating system are you currently running on your computer?

    • Is you’re your anti-virus utility software disabled?

    Your reply is very important for us to ensure a proper resolution.

    Meanwhile I suggest you to try the steps provided below and
    check if it helps.

    Method 1

    Perform a clean boot.

    A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows
    10, Windows 8.1, Windows 8, Windows 7, or Windows Vista. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot.

    Clean Boot:


    Notes


    • You must log on to the computer as an administrator to be able to perform a clean boot.

    • Your computer may temporarily lose some functionality when you perform a clean boot. When you start the computer normally, the functionality returns. However, you may receive the original error message, or
      experience the original behavior if the problem still exists.

    • If the computer is connected to a network, network policy settings may prevent you from following these steps. We strongly recommend that you do not use the System Configuration utility to change the advanced
      boot options on the computer unless a Microsoft support engineer directs you to do this. Doing this may make the computer unusable.
    I suggest you to try the steps provided in the link below, in order to perform a clean boot on your computer.

    https://support.microsoft.com/en-us/kb/929135

    I also suggest you to refer to the link below for more information about downloading Media Creation Tool.

    Windows 10 herunterladen

    Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.
     
    Syed Abdul Jabbar, Aug 11, 2019
    #3
  4. Windows 10 Media creation tool crashes computer on run as administrator prompt

    Media Creation Tool Crashing

    Hello,

    Thank you for posting your concern here in Microsoft Community. I would be happy to assist you.

    From the description of the issue, I understand that the Media Creation tool is unable to create the media onto the USB Storage.

    Please let us know the version of Operating System you are using in which you are running the Media Creation Tool. Also let us know if you encounter with any error messages when the application crashes.

    As an initial recommendation, I would suggest you to try to place the computer in a Clean Boot state and see if the Media tool still crashes during the operation. Please follow below.


    1. To disable all non-Microsoft services consult the article called
    Clean Boot.

    Follow: https://support.microsoft.com/en-us/kb/929135

    Note: After troubleshooting, refer to this section "How to reset the computer to start normally after clean boot troubleshooting"

    Disclaimer: A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows. You may
    also troubleshoot or determine what conflict is causing the problem by performing a clean boot. You must log on to the computer as an administrator to be able to perform a clean boot. Your computer may temporarily lose some functionality when you perform a
    clean boot. When you start the computer normally, the functionality returns. However, you may receive the original error message, or experience the original behavior if the problem still exists. If the computer is connected to a network, network policy settings
    may prevent you from following these steps.

    2. To disable any 3rd party unwanted startup programs in Windows 8 and above, follow:

    http://social.technet.microsoft.com/wiki/contents/articles/20119.how-to-enable-or-disable-startup-programs-in-windows-8.aspx


    (Applies to Windows 10 as well)

    Additionally, also remove any other media creation tool if it is installed on the computer.

    Important: Please be informed that if you are performing a clean install of Windows 10 with media without upgrading to Windows 10, is not supported and will have activation issues.

    Hope the above information was helpful. If you need further information, please feel free to write to us and we will be happy to help you.

    Thank You.
     
    Sayan_Ghosh, Aug 11, 2019
    #4
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Windows 10 Media creation tool crashes computer on run as administrator prompt

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