Windows 10: Windows 10 mouse and keyboard not working after Factory Reset

Discus and support Windows 10 mouse and keyboard not working after Factory Reset in Windows 10 BSOD Crashes and Debugging to solve the problem; i've been having this problem since i reset my PC to fix the sound issues i couldn't find any solutions toeverything loads up fine but the keyboard is... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Multibear, Jun 24, 2021.

  1. Multibear Win User

    Windows 10 mouse and keyboard not working after Factory Reset


    i've been having this problem since i reset my PC to fix the sound issues i couldn't find any solutions toeverything loads up fine but the keyboard is stuck on numb lock and the mouse doesn't work either.i've tried repairing and rebooting and just about everything there is including running on safe modeThe only problem is because it is fully reset and asking me to pick my region there is no lock screen for me to log into.but i can't get my keyboard or mouse to function in order to select anything and don't know of a fix for this.

    :)
     
    Multibear, Jun 24, 2021
    #1
  2. Sher Amo Win User

    Ive factory reset my computer but I can't use the mouse or the keyboard to select laugage

    Hi,

    A device like your keyboard and mouse is not detected during factory reset.
    To help us determine the appropriate troubleshooting steps
    that can resolve your concern, we would like to ask the following questions:

    • Are you performing a factory reset on a laptop or a desktop?
    • Is this the first time you perform a factory reset on your device?
    • What troubleshooting steps have you done so far to resolve your concern?

    In the meantime, if you're working on a desktop, we suggest that you try to use a PS2 keyboard just to bypass the installation process. Once Windows is up and running, you may now plug your mouse and keyboard to initialize Windows to detect these devices.

    We look forward to your response.
     
    Sher Amo, Jun 24, 2021
    #2
  3. Juzar_Ali Win User
    Windows 10, after factory reset mouse and keyboard can't work.

    Hi,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10. 



    I understand the inconvenience that you are facing on Windows 10, we will certainly help you with this issue.  



    I suggest you to check if the keyboard and mouse are working fine in
    Safe Mode.



    If keyboard is working on the Windows lock screen, follow the steps below to go to
    Safe Mode with Networking.



    Please follow the steps below:

    • Press and hold Shift key and restart your Computer.
    • Select Troubleshoot.
    • Select Advance Option.
    • Select Startup Repair.
    • Follow the on Screen instruction to go to Safe Mode with Networking.
    If the keyboard and mouse are not working, I suggest you to follow the steps below:



    To go to Safe Mode with Networking through Windows Startup Settings in the Windows Recovery Environment.



    • Start your computer from the installation media, Insert the DVD or USB flash drive and restart your computer, If you see a message asking you to “Press any key to boot from DVD,” do so. If you don’t see the message, you might need to change
      the boot order in your computer's BIOS settings so that it first starts from the DVD or USB. When you see the Install Windows page, tap or click
      Repair your computer to start the Windows Recovery Environment.
    •  In the Windows Recovery Environment, on the Choose an option screen, tap or click
      Troubleshoot.
    • Tap or click, advanced options and then click on
      Startup repair.
    • Follow on screen instruction to get to Safe Mode with Networking.


     After this complete the repair check and see if you are able to boot in to your computer.   

    If you don't have a disk or USB, download the ISO of the same Operating system that you are currently using from a working computer and try creating a bootable disk or USB. 



    Windows 10 ISO file Download:

    Download Windows 10



    Once it’s done I suggest you to update Keyboard and mouse drivers.



    Follow the steps below to Update Drivers.

    • Press Windows key + X and click on
      Device Manager
      .
    • Expand Keyboards, Mice and other pointing devices.
    • Right click on the driver and select Update Driver Software.


    Hope this helps. Please respond if you have further related queries. 



    Thank you.
     
    Juzar_Ali, Jun 24, 2021
    #3
  4. Windows 10 mouse and keyboard not working after Factory Reset

    After factory reset keyboard and mouse doesnot work on windows 10

    Keyboard and mouse only works in bios

    And stop working as soon I left.Help pls

    original title: Windows 10 after factory reset
     
    brandon tan, Jun 24, 2021
    #4
Thema:

Windows 10 mouse and keyboard not working after Factory Reset

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