Windows 10: Windows 10 network connection issue

I am currently Win 10 ver 1909, on an Acer laptop. I have been experiencing loss of internet. It still shows connected and secured. However, I cannot connect to a site. I have used all the self help troubleshooting available with Win 10, and the problem cannot be found. The only way I can correct the problem is to do a complete shutdown and then reboot. I tried running an ethernet cable from the router - no luck. I do have a desk top connected via wi-fi to the same router and works perfectly. Any thoughts?


***Original Title: Loss of internet wi-fi***

:)

 

No network connection

Hello Graham,

To resolve your concern about wireless network issues, please click the link below and follow the suggested troubleshooting steps:

• Fix network connection issues in Windows 10

Let us know how it goes.

 

Issues with network adapters

Hi Alfonso,

To resolve this issue, we suggest that you run the Network troubleshooter when you switch from WiFi to Ethernet connection. The Network troubleshooter can help diagnose and fix common connection problems including clearing the network cache to obtain a new
IP from the new network. Kindly follow the steps below:

• In the search box on the taskbar, type Identify and repair network problems, and then select
  Identify and repair network problems from the list of results.
• Follow the steps in the troubleshooter and see if that fixes the problem.

If the issue persists, kindly try the troubleshooting steps on the following link:

Fix network connection issues in Windows 10.

We recommend that you try the steps on the Update the network adapter driver,
Run the Network troubleshooter followed by networking commands, and Use network reset to reinstall network devices sections.

Let us know how it goes for us to assist you further.

 

Windows 10 Ethernet connection randomly disconnects

I suggest checking out the event log in Windows. It's likely going to tell you why (to some degree,) why the network connection was lost. I haven't had this issue with wired connections but, with wireless it has almost always come down to drivers or a strange software bug which boiled down to how the driver operates.