Windows 10: Windows 10. New users get black screen, start button does not work, task manager doesn't...

Discus and support Windows 10. New users get black screen, start button does not work, task manager doesn't... in Windows 10 Installation and Upgrade to solve the problem; These are laptops with recent upgrade from windows 7 professional. Original local account and windows outlook accounts work perfectly. Windows is... Discussion in 'Windows 10 Installation and Upgrade' started by mrg9999, Jun 18, 2019.

  1. mrg9999 Win User

    Windows 10. New users get black screen, start button does not work, task manager doesn't...


    These are laptops with recent upgrade from windows 7 professional.

    Original local account and windows outlook accounts work perfectly.

    Windows is activated with a digital licence


    problem

    create new user local or windows account as admin or user.

    attempt to login as user get black screen, laptop brightness icons works ok.

    Control alt del brings up Lock, switch users, task manager, log out etc.

    task manager doesn't display

    swapping to existing users works


    tried

    sfc /scannow

    no problems found


    tried creating other users same. existing users work fine.


    don't know what to try next.

    :)
     
    mrg9999, Jun 18, 2019
    #1
  2. BetoLP Win User

    Windows doesn`t start. Authomatic repair doesn`t work.


    Thanks again!!

    I`m sorry I had not noticed that the text on the picture was in spanish. It says that windows has replaced some damaged clusters in "name" file and "directory". Then, at the end "an unspecified error occurred (75736e6a726e6c2e 4f6)".

    I`ll do it and I`ll be updating this thread when I have the report.

    - - - Updated - - -

    I ran SeaTools. These are the results:

    Windows 10. New users get black screen, start button does not work, task manager doesn't... [​IMG]


    Does it mean my HDD is useless?
     
    BetoLP, Jun 18, 2019
    #2
  3. Windows 10 black screen and start button flashing

    Hi,

    Thank you for posting your query at Microsoft community.

    If you see the black screen only after sign-in
    and you can see a mouse cursor:

    • Is it a notebook or tablet? Try using hardware buttons to adjust display brightness up,
    • While at the black screen, try using CTRL+SHIFT+ESC to start Task Manager.
    • If it becomes visible, try finding LockAppHost.exe on the Details tab and ending the task.

    • If this resolves the black screen, use corruption resolution steps (dism, then sfc), and run the all apps

    Press Windows+X.


    Click on Command Prompt (Admin).



    • Type the command DISM.exe /Online /Cleanup-image /Restorehealth
      and hit Enter.

    PowerShell command:

    • Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like "*SystemApps*"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}


    If this does not work, then Explorer.exe probably crashed. you can start Internet Explorer to achieve an LMI connection to then perform some other troubleshooting:

    • In Task Manager, File, Run. iexplore.exe
    • Once you achieve a connection you can use a few tools started from Task Manager to make progress:
    • Appwiz.cpl: Look for Antivirus software or other apps that may cause issues with the shell. Uninstall them. Then restart.
    • Compmgmt.msc: This is Computer Management, where you can find the Event Viewer to search for details on an Explorer.exe error.
    • CMD started as Admin: Use this for various commands, like creating a new administrator user with the following commands (changing “<password>” to something of the customer’s choosing):

      net user test <password> /add

      net localgroup Administrators test /add

      This will give you a test user to try, which will confirm if the issue is user or system-specific.
    Please let us know how it goes.
     
    Rohit Chettri, Jun 18, 2019
    #3
  4. Windows 10. New users get black screen, start button does not work, task manager doesn't...

    Windows 10 Black Screen explorer.exe

    Hi Gary,

    Thank you for posting your query in Microsoft Community.

    I understand your concern, and we in Community will try to help you in the best possible way we can.

    I suggest you to follow the below steps to resolve this issue.

    If you see the black screen only
    after sign-in and you can see a mouse cursor:

    • While at the black screen, try using CTRL+SHIFT+ESC to start Task Manager.
    • If it becomes visible, try finding LockAppHost.exe on the Details tab and ending the task.
      • If this resolves the black screen, use corruption resolution steps (dism, then sfc), and run the all apps PowerShell command in
        3080495.
    • If this does not work, use File, Run new task in Task Manager to start an Administrator CMD window. Use this to create a new administrator user with the following commands (changing “<password>” to something of the customer’s choosing):

      net user test <password> /add

      net localgroup Administrators test /add
    • This will give you a test user to try, which will confirm if the issue is user or system-specific.


    Also refer the below link for more information:

    http://windows.microsoft.com/en-ca/windows-10/troubleshoot-black-screen-problems



    Hope the information helps, if you have any further queries, feel free to post. We are here to assist you.

    Regards,

    Guru Kiran
     
    Guru Kiran G, Jun 18, 2019
    #4
Thema:

Windows 10. New users get black screen, start button does not work, task manager doesn't...

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