Windows 10: Windows 10. New users get black screen, start button does not work

Discus and support Windows 10. New users get black screen, start button does not work in Windows 10 Support to solve the problem; Windows 10. New users get black screen, start button does not work, task manager doesn't displayThese are laptops with recent upgrade from windows 7... Discussion in 'Windows 10 Support' started by mrg9999, Jun 18, 2019.

  1. mrg9999 Win User

    Windows 10. New users get black screen, start button does not work


    Windows 10. New users get black screen, start button does not work, task manager doesn't displayThese are laptops with recent upgrade from windows 7 professional. Original local account and windows outlook accounts work perfectly.Windows is activated with a digital licence version 1809problemcreate new user local or windows account as admin or user.attempt to login as user get black screen, laptop brightness icons works ok.Control alt del brings up Lock, switch users, task manager, log out etc.task manager doesn't displayswapping to existing users worksFixes tried. triedsfc /scannowno problems foundtried creating other users same. existing users work fine.don't know what to try next.

    :)
     
    mrg9999, Jun 18, 2019
    #1
  2. 95Viper Win User

    Black screen after 'Starting Windows' sequence

    Sounds like the old... windows black screen of death.

    Try this quoted from "VisiHow" article "Repair Windows 7 Black Screen of Death":

    They, also, have some other options there, too.
    Google search and you will find a lot of the "Windows Black Screen of Death with cursor" fixes.
     
    95Viper, Jun 18, 2019
    #2
  3. Windows 10 black screen and start button flashing

    Hi,

    Thank you for posting your query at Microsoft community.

    If you see the black screen only after sign-in
    and you can see a mouse cursor:

    • Is it a notebook or tablet? Try using hardware buttons to adjust display brightness up,
    • While at the black screen, try using CTRL+SHIFT+ESC to start Task Manager.
    • If it becomes visible, try finding LockAppHost.exe on the Details tab and ending the task.

    • If this resolves the black screen, use corruption resolution steps (dism, then sfc), and run the all apps

    Press Windows+X.


    Click on Command Prompt (Admin).



    • Type the command DISM.exe /Online /Cleanup-image /Restorehealth
      and hit Enter.

    PowerShell command:

    • Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like "*SystemApps*"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}


    If this does not work, then Explorer.exe probably crashed. you can start Internet Explorer to achieve an LMI connection to then perform some other troubleshooting:

    • In Task Manager, File, Run. iexplore.exe
    • Once you achieve a connection you can use a few tools started from Task Manager to make progress:
    • Appwiz.cpl: Look for Antivirus software or other apps that may cause issues with the shell. Uninstall them. Then restart.
    • Compmgmt.msc: This is Computer Management, where you can find the Event Viewer to search for details on an Explorer.exe error.
    • CMD started as Admin: Use this for various commands, like creating a new administrator user with the following commands (changing “<password>” to something of the customer’s choosing):

      net user test <password> /add

      net localgroup Administrators test /add

      This will give you a test user to try, which will confirm if the issue is user or system-specific.
    Please let us know how it goes.
     
    Rohit Chettri, Jun 18, 2019
    #3
  4. Windows 10. New users get black screen, start button does not work

    Windows 10 Black Screen explorer.exe

    Hi Gary,

    Thank you for posting your query in Microsoft Community.

    I understand your concern, and we in Community will try to help you in the best possible way we can.

    I suggest you to follow the below steps to resolve this issue.

    If you see the black screen only
    after sign-in and you can see a mouse cursor:

    • While at the black screen, try using CTRL+SHIFT+ESC to start Task Manager.
    • If it becomes visible, try finding LockAppHost.exe on the Details tab and ending the task.
      • If this resolves the black screen, use corruption resolution steps (dism, then sfc), and run the all apps PowerShell command in
        3080495.
    • If this does not work, use File, Run new task in Task Manager to start an Administrator CMD window. Use this to create a new administrator user with the following commands (changing “<password>” to something of the customer’s choosing):

      net user test <password> /add

      net localgroup Administrators test /add
    • This will give you a test user to try, which will confirm if the issue is user or system-specific.


    Also refer the below link for more information:

    http://windows.microsoft.com/en-ca/windows-10/troubleshoot-black-screen-problems



    Hope the information helps, if you have any further queries, feel free to post. We are here to assist you.

    Regards,

    Guru Kiran
     
    Guru Kiran G, Jun 18, 2019
    #4
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Windows 10. New users get black screen, start button does not work

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