Windows 10: Windows 10 not importing photos

Hi,


I downloaded photos from a Canon Nexus yesterday to my laptop windows 10 using the same USB port I use to download photos from my iphone 7.


Today when I tried downloading photos from the Iphone having connected it via USB cable I am repeatedly getting the message 'something went wrong'.


Sometimes when I connect it the photos app does not load; sometimes it does load but when i select the photos to import I get the same message 'something went wrong photos not imported'.


I managed to import one photo at a time but any more than one and I get the same message.


I tried a different USB cable and had the same error message. I also tried deinstalling the usb hub through device manager but that made no difference.


Would appreciate help with this please.

:)

 

Unable to import photos

Hi Georgio,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

• How are you trying to import photos?
• Are you getting any error message?

You may follow the steps provided below and check if it helps to resolve the issue

Windows 10 has a built-in troubleshooter to check and fix issues with Devices. I would suggest you to run this troubleshooter to check if the issue is with your hardware and devices.

Refer these steps:

• Press Windows key +X, select Control panel
• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the view all option on the left panel
• Run the Hardware and devices troubleshooter
  

I suggest you to refer the link below and check if it helps

http://windows.microsoft.com/en-in/windows-8/import-photos-videos

It applies to Windows 10 also.



Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you

 

importing photos

Thank you for clearing that out. It looks like you are importing the files using the Photos app. When you import photos using this app, the files get imported into your Pictures library. To view these files, refer to these steps:

• Open File Explorer.
• On the list of folders on the left side of the window, click on Pictures. You shall see the photos imported from the SD card using the Photos app.

Another option you have is to import the files solely using File Explorer. Here's how you can do it:

• Connect the SD card into the computer.
• Launch File Explorer.
• Click on This PC.
• Locate your SD card under Devices and drives.
• Double-click on the SD card.
• Manually choose which photos to move into your local folders. Right-click on each photo and choose
  Copy (Ctrl + C) then go to the destination folder then right-click on an empty space in the window and select
  Paste (Ctrl + V).
• If you are importing all the photos, you can press Ctrl + A on the keyboard to select all of the files. Copy then Paste them into the destination folder.
• If you are importing selective photos, hold the Ctrl key while clicking on the photos you want to copy. This will let you choose a number of photos instead of selecting all of them like what Step 7 suggests.

Once you're able to get the hang of the tricks, importing photos will not be a challenge anymore.

Tell us which method works best for you.

We're here if you need more help.

 

Windows 10 Photos - Importing from iPhone no longer sees previously imported photos.

Hello,

Thank you for writing to Microsoft Community forum.

The Photos app in Windows 10 usually is able to distinguish the new photos and duplicates. This concern could be caused by incorrect settings or corrupted files. Kindly follow the below mentioned steps to resolve the issue.

Step 1: Reset Microsoft Store.

I would suggest you to reset Microsoft Store initially, and sign in to Store and check for latest updates related to Store. After installing the latest updates, you may try to import pictures.

Step 2: Uninstall Photos app via PowerShell and then install it.

If the Photos app causes an error, you can repair it using PowerShell.

• Click Start, type powershell, right-click Windows Powershell and choose
  Run as Administrator.
  

• Execute the following command and press
  Enter: Get-AppxPackage -allusers Microsoft.Windows.Photos | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
  

After uninstalling the Photos app, you may go to Store and re-install the application.

Additional Information: You may also go through the article provided by
Andre Da Costa on importing your
Photos in Windows 10

Hope it helps.

Regards,

Mala S

Microsoft Community – Moderator