Windows 10: Windows 10 Not Shutting Down

Discus and support Windows 10 Not Shutting Down in Windows 10 Support to solve the problem; Hi, I am new to this forum having given up searching for a solution for many days! My computer stopped logging off / shutting down / restarting... Discussion in 'Windows 10 Support' started by PS65, Jun 30, 2016.

  1. PS65
    PS65 Win User

    Windows 10 Not Shutting Down


    Hi, I am new to this forum having given up searching for a solution for many days!

    My computer stopped logging off / shutting down / restarting following some changes made.

    A local IT providers (who has not been of any help since) did the following:

    1. Installed VPN software
    2. Setup a Cannon Printer (with the correct driver)
    3. Setup Windows Backup
    4. Setup Network drives.

    Dell has been looking at the system and they couldn't identify what service, application or driver could be causing the computer to hang on the above log off, restart or shutdown. I've tried all the forums regarding event viewer (and potentially I may be not spotting something), but still I can't solve it.

    It's clearly a process, as safe mode works fine. I've rebuilt the machine before, but I do need all the drives and networks etc in order to do my work, so I could do with identifying the cause. Please could someone help me! I promise to buy them a beer, as I am literally pulling my hair out.

    Thank you for any help and advice given.

    :)
     
    PS65, Jun 30, 2016
    #1
  2. DAVEM121
    DaveM121 Win User

    WINDOWS 10 NOT SHUTTING DOWN

    Hi Michael, a common enough problem, it will require a registry fix . . .

    Click your Start Button, type regedit and hit Enter - this will open the Registry Editor

    In the left pand, navigate to:

    HKEY_LOCAL_MACHINE - SYSTEM - CurrentControlSet - Control

    Then in the Right Pane double click WaitToKillServiceTimeout and change the value to 1000

    Click OK

    Then back in the left Pane, close up all those folders (keys) again (click in the left pane and press left arrow on your keyboard a few times)

    In the left pand, navigate to:

    HKEY_CURRENT_USER - Control Panel - Desktop

    Then in the right pane, right click in the blank space and choose New - String Value

    Name the String Value WaitToKillServiceTimeout

    Then double click WaitToKillServiceTimeout

    Set its value to 1000

    Save and close the Registry Editor

    That's It!
     
    DaveM121, Jun 30, 2016
    #2
  3. MICHAELGIMBLETT
    michaelgimblett Win User
    WINDOWS 10 NOT SHUTTING DOWN

    Thank you for the information. I have followed your instructions and the computer is now shutting down correctly.
     
    michaelgimblett, Jun 30, 2016
    #3
  4. SIMRICK
    simrick Win User

    Windows 10 Not Shutting Down

    Hi PS65 and welcome to Tenforums.

    You could try a clean boot, (since you say the problem does not present itself in Safe Mode), and then try turning on a few at a time, to identify which one is causing the problem.
    Clean Boot - Perform in Windows 10 to Troubleshoot Software Conflicts - Windows 10 Forums

    .
     
    simrick, Jun 30, 2016
    #4
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Windows 10 Not Shutting Down

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