Windows 10: Windows 10 Not Shutting Down

Hi, I am new to this forum having given up searching for a solution for many days!

My computer stopped logging off / shutting down / restarting following some changes made.

A local IT providers (who has not been of any help since) did the following:

1. Installed VPN software
2. Setup a Cannon Printer (with the correct driver)
3. Setup Windows Backup
4. Setup Network drives.

Dell has been looking at the system and they couldn't identify what service, application or driver could be causing the computer to hang on the above log off, restart or shutdown. I've tried all the forums regarding event viewer (and potentially I may be not spotting something), but still I can't solve it.

It's clearly a process, as safe mode works fine. I've rebuilt the machine before, but I do need all the drives and networks etc in order to do my work, so I could do with identifying the cause. Please could someone help me! I promise to buy them a beer, as I am literally pulling my hair out.

Thank you for any help and advice given.

:)

 

WINDOWS 10 NOT SHUTTING DOWN

Hi Michael, a common enough problem, it will require a registry fix . . .

Click your Start Button, type regedit and hit Enter - this will open the Registry Editor

In the left pand, navigate to:

HKEY_LOCAL_MACHINE - SYSTEM - CurrentControlSet - Control

Then in the Right Pane double click WaitToKillServiceTimeout and change the value to 1000

Click OK

Then back in the left Pane, close up all those folders (keys) again (click in the left pane and press left arrow on your keyboard a few times)

In the left pand, navigate to:

HKEY_CURRENT_USER - Control Panel - Desktop

Then in the right pane, right click in the blank space and choose New - String Value

Name the String Value WaitToKillServiceTimeout

Then double click WaitToKillServiceTimeout

Set its value to 1000

Save and close the Registry Editor

That's It!

 

WINDOWS 10 NOT SHUTTING DOWN

Thank you for the information. I have followed your instructions and the computer is now shutting down correctly.

 

Hi PS65 and welcome to Tenforums.

You could try a clean boot, (since you say the problem does not present itself in Safe Mode), and then try turning on a few at a time, to identify which one is causing the problem.
Clean Boot - Perform in Windows 10 to Troubleshoot Software Conflicts - Windows 10 Forums

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