Windows 10: Windows 10 + Office 365: Outlook automatically in offline-mode

Hi,

I'm a tech on a site with tens of thousands of computers running Windows 10 (Version 10.0.17763.1282) and I just got a call from a customer saying Outlook is in offline-mode. This is easy to fix, I just go to "Send / Receive" and exit offline-mode and everything works again. However, customer claims that Outlook automatically toggles Offline-mode on and have done so multiple times last week. This is confirmed by my colleagues.

After some research at Google the answer seem to be that the customer is guaranteed to toggle it themselves using a hotkey, probably without them knowing they do so. However it does seem unlikely because this machine is only used for Outlook and the customer is working primarily on another machine.

I ask you if you know any reason at all for Outlook toggling Offline-mode. If not, are there any logs I can take a closer look at? Is the only solution to install a keylogger and see if the user is indeed triggering it with the hotkeys?

Edit: Clarification: Outlook is open at all times and then spontaneously Offline-mode is activated. When opening Outlook it is always online.

Kind regards from Sweden

:)

 

Windows 10 + Office 365: Outlook automatically in offline-mode

Hi,

I'm a tech on a site with tens of thousands of computers running Windows 10 (Version 10.0.17763.1282) and I just got a call from a customer saying Outlook is in offline-mode. This is easy to fix, I just go to "Send / Receive" and exit offline-mode and everything works again. However, customer claims that Outlook automatically toggles Offline-mode on and have done so multiple times last week. This is confirmed by my colleagues.

After some research at Google the answer seem to be that the customer is guaranteed to toggle it themselves using a hotkey, probably without them knowing they do so. However it does seem unlikely because this machine is only used for Outlook and the customer is working primarily on another machine.

I ask you if you know any reason at all for Outlook toggling Offline-mode. If not, are there any logs I can take a closer look at? Is the only solution to install a keylogger and see if the user is indeed triggering it with the hotkeys?

Edit: Clarification: Outlook is open at all times and then spontaneously Offline-mode is activated. When opening Outlook it is always online.

Kind regards from Sweden

 

Windows 10 + Office 365: Outlook automatically in offline-mode

Yes, she even toggles it off herself and the problem to solve is the automatic toggling. She can go online herself. However, I have had customers being confused about the red X before so it's a legitimate concern, thank you.

 

Cortana & Office 365 Integration

We are trying to integrate Cortana with our Office 365 subscription, but it never works. Here are the steps we have done:

• Turned on Cortona in the Office 365 Admin portal
• We are using Windows 10 1703 – connected Office 365 service to Cortana

Did the same on windows 10 mobile with no luck, Cortana says its connected to Office 365, but sees no data and we are getting zero errors

We went rough office 365 support first and tried all fo their suggestions, they kicked us over to Windows support which is currently closed.

We are on v1703 with all updates in place, it does not work on Windows 10 desktop or mobile

any ideas? I can give you all steps 365 support had us run through if that will be helpful

Thank you

Doug