Windows 10: Windows 10 optional update causes computer to ignore printer & mouse,

Discus and support Windows 10 optional update causes computer to ignore printer & mouse, in Windows 10 Drivers and Hardware to solve the problem; Hi everybody!!! I'm Keith and I'm new here, would appreciate any advice or wisdom you care to share. Has anyone else had or heard of this experience:... Discussion in 'Windows 10 Drivers and Hardware' started by Keithorino, Nov 22, 2020.

  1. Windows 10 optional update causes computer to ignore printer & mouse,


    Hi everybody!!! I'm Keith and I'm new here, would appreciate any advice or wisdom you care to share. Has anyone else had or heard of this experience: Last week I was fiddling with Windows 10 (Version 2004, OS Build 19041.630) updates and noticed there were "optional" updates available. So I tried one, I don't remember which one it was, but next session neither the printer nor the mouse were recognized by the computer. I eventually got the printer back to being recognized by going to the Epson software and running a diagnostic routine. I still haven't figured out how to get the mouse recognized again. Anyone have any ideas???

    :)
     
    Keithorino, Nov 22, 2020
    #1

  2. Windows 10 optional update causes computer to ignore printer & mouse,

    Hi everybody!!! I'm Keith and I'm new here, would appreciate any advice or wisdom you care to share. Has anyone else had or heard of this experience: Last week I was fiddling with Windows 10 (Version 2004, OS Build 19041.630) updates and noticed there were "optional" updates available. So I tried one, I don't remember which one it was, but next session neither the printer nor the mouse were recognized by the computer. I eventually got the printer back to being recognized by going to the Epson software and running a diagnostic routine. I still haven't figured out how to get the mouse recognized again. Anyone have any ideas???
     
    Keithorino, Nov 22, 2020
    #2
  3. dalchina Win User
    Windows 10 optional update causes computer to ignore printer & mouse,

    Hi, are you virtually unable to use your PC lacking a mouse? Or is your touchpad still working?

    Driver updates are now optional, so that's one possibility.

    If you look at your Update History you should be able to see what was installed when.

    I note e.g. these are optional
    Direct Download links for Windows 10 KB4571744 (Build 19041.488)

    Windows 10 KB4577063 (Build 19041.546) released with major fixes
    Normally you can uninstall updates, so that might be an option.

    Another possibility would be to try using an appropriate System Restore point if you have one.

    Failing that, restore your system from a previously created disk image if you have no other alternative. (The routine use of disk imaging is recommended time and again here so users can rescue themselves from difficult situations).
    E.g. Macrium Reflect (free-paid) + large enough external storage.
     
    dalchina, Nov 22, 2020
    #3
  4. Windows 10 optional update causes computer to ignore printer & mouse,

    Windows 10 update cause printer problem with: "Printer not activated - Error - 20"

    Hi John,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    I understand your concern about accessing the printer after the Windows Update, we will help you with this issue.

    Do let us know the following:

    • What is the make and model of your device?
    • How is the printer connected to the computer, locally or through network?
    • Have you tried any troubleshooting steps to resolve this issue?

    I suggest you to try the below and check if it helps.

    Step 1: I suggest you to update the drivers for printer and check.


    • Right click on the Start button from the desktop and select
      Device Manager.

    • Locate and expand Print queue.

    • Right-click on the printer driver
      that is listed and click Update driver software.

    Step 2: I suggest you to run the printer troubleshooter from
    Fix printer problems
    and then check if this fixes the issue.

    Hope it helps. Reply to the post with an updated status of this issue and required information, we will be happy to help you further.
     
    Deepika Gowda, Nov 22, 2020
    #4
Thema:

Windows 10 optional update causes computer to ignore printer & mouse,

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