Windows 10: Windows 10 PC freezes for 5 seconds every 3 hours

Back in April I purchased a new Dell XPS 8930 with a 256 GB SSD boot drive and 1 TB HDD data drive. The system also has 16 GB RAM. I'm running Windows 10 Home 64-bit English -- installed by Dell.


While I've been very happy with the system overall, I've had one issue consistently from the beginning: The entire machine will freeze completely for 5 seconds and then return to normal. Once this occurs, a subsequent freeze will occur 3 hours later -- and 3 hours after that -- and so on. This pattern is fairly consistent. If I have task manager running when the freeze occurs, I can see very clearly that the CPU goes to 100% for that 5-second period and then returns to normal.


Having spent some time online, I found this conversation and found many similarities with my issue and my computer's configuration:


https://answers.microsoft.com/en-us/windows/forum/all/windows-10-freezes-for-few-seconds-randomly/3bd620bb-ae16-43f3-be3a-9e1b84a63de3


I turned off sleep but this did not resolve the problem. I also attempted to uninstall the Intel RST driver and let Windows install its own -- but Windows didn't install anything when I scanned for hardware changes. Upon restart the system couldn't boot up couldn't find boot drive and I ended up doing any emergency restore.


I have opened a ticket with Dell but the steps that they suggested i.e., updating BIOS and chipset drivers, changing hard disk due to sleep to 80 minutes did not resolve the issue.


Any advice on this matter would be much appreciated.

:)

 

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