Windows 10: Windows 10 PC locking up at random times

Discus and support Windows 10 PC locking up at random times in Windows 10 Support to solve the problem; Please run the WDC scan on the WDC drive: Testing a drive for problems using Data Lifeguard Diagnostics for Windows | WD Support Software and Firmware... Discussion in 'Windows 10 Support' started by AsheStrachan, Jul 25, 2017.

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  1. ZBOOK
    zbook New Member

    Windows 10 PC locking up at random times

    zbook, Jul 27, 2017
    #16
  2. ASHESTRACHAN
    AsheStrachan Win User

    Here is the results
    Windows 10 PC locking up at random times [​IMG]
     
    AsheStrachan, Jul 27, 2017
    #17
  3. ZBOOK
    zbook New Member
    zbook, Jul 27, 2017
    #18
  4. ASHESTRACHAN
    AsheStrachan Win User

    Windows 10 PC locking up at random times

    On the HDD not SSD right?
     
    AsheStrachan, Jul 27, 2017
    #19
  5. ZBOOK
    zbook New Member
    yes
    these will be the first short and long generic tests
     
    zbook, Jul 27, 2017
    #20
  6. ASHESTRACHAN
    AsheStrachan Win User
    Your link doesn't work btw
     
    AsheStrachan, Jul 27, 2017
    #21
  7. ZBOOK
    zbook New Member
    zbook, Jul 27, 2017
    #22
  8. ASHESTRACHAN
    AsheStrachan Win User

    Windows 10 PC locking up at random times

    Short and Long generic -Pass
     
    AsheStrachan, Jul 28, 2017
    #23
  9. ZBOOK
    zbook New Member
    So all of the studies on the drive are complete.
    There were no significant drive problems found!
    Nevertheless its a good idea to always backup files and make an image of the drive.

    See this link: S.M.A.R.T. Attribute: UltraDMA CRC Error Count | Knowledge Base

    You may be able to get a new SATA cable that could alter this finding.
    HD tune has software that allows resetting the value.
    Resetting Interface CRC Error Count Hard Disk Monitoring
    Keep in mind that when you view web sites there is a lot of personal opinion.

    Keep all of the drive studies in a file and over time repeat some of the tests.
    This way you have data to compare.
     
    zbook, Jul 28, 2017
    #24
  10. ASHESTRACHAN
    AsheStrachan Win User
    um,I'm not sure I follow what I'm meant to do =(
    [edit] Is it whats causing the lock ups?
     
    AsheStrachan, Jul 28, 2017
    #25
  11. ZBOOK
    zbook New Member
    1) Use Macrium to make an image of every drive: Macrium Software | Your image is everything
    2) Keep the image of a drive on a different drive so that it is always available as a backup image.
    3) backup files onto a drive or into the cloud.
    Having files backed up and an image you have 2 margins of safety in case there is an unexpected failure.
    3) For most non SMART drive testing the results are pass or fail.
    On one of my computers the hard drive has a failed Sea tools short and long generic test. It has a pass for SMART.
    So there are different tests used to find problems.
    The SMART tests allow you to follow trends in numbers whereas the DST and short and long generic tests are pass/fail.
    Every test has false positives and false negatives as well as true positives and true negatives.
    No test is 100 % accurate.
    For example using Mcafee antivirus is known to produce a false positive short DST test.
    So you have to keep all of the above in mind when performing tests and view results.
     
    zbook, Jul 28, 2017
    #26
  12. ASHESTRACHAN
    AsheStrachan Win User
    Had a lock up tonight,I've noticed* atleast what I can remember* is that they almost always happen with chrome open up
     
    AsheStrachan, Aug 1, 2017
    #27
  13. ZBOOK
    zbook New Member

    Windows 10 PC locking up at random times

    zbook, Aug 1, 2017
    #28
  14. ASHESTRACHAN
    AsheStrachan Win User
    No,I'm not sure what clean boot is,after going into it, and restarting will it be back to normal boot?
    also, havn't gotten a BSOD
     
    AsheStrachan, Aug 1, 2017
    #29
  15. ZBOOK
    zbook New Member
    You are having hangs and sometimes other non-microsoft services conflict with one another.
    A clean boot turns off non-microsoft services on boot so that there is minimal if any conflict.
    Place the computer in clean boot and evaluate the performance.
    1) are boots faster, slower, or the same?
    2) are shutdowns faster, slower, or the same?
    3) is audio and video performance better, worse, or the same?
    4) are hangs more frequent, less frequent, or the same?

    5) open administrative command prompt and type or copy and paste:

    6) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)

    7) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)

    https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windowshttps://social.technet.microsoft.com/wiki/contents/articles/29876.how-to-perform-a-clean-boot-in-windows-10.aspx

    8) shutdown /r (you will reboot the computer so that it is in clean boot)
     
    zbook, Aug 1, 2017
    #30
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Windows 10 PC locking up at random times

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