Windows 10: Windows 10 PC locking up at random times

I wanted to test something out..I think its google chrome that is causing these "lock ups"..Everytime I've had one, its been with chrome in the backround.So I'm going to use firefox for the rest of the week,and if it doesn't lock up..I'd say something is wrong chrome

 

There is a log collector that we use in a different part of the forum: (bsod, msinfo32, dxdiag, event, etc):
Please post a zip: The computer has rebooted from a bugcheck. 0x0000009f - Windows 10 Forums
Viewing it will indicate problem signatures and faulting applications.

 

I didn't read through the whole post, I just read the original post and a few below it, yet I posted this on another thread that I hope may also apply here. Just read through it and see if this applies to you or not. I hope it does:


I use Google Chrome as my internet browser and it is the one that causes the freezes. So when the freeze occurs, I can move the mouse around, yet if I press the Start button or on the Taskbar or anything that's open on the screen, the computer would respond to the click VERY SLOWLY. For example, when the freeze happens, I press the Start button. 30 seconds later, the Start menu pops up.

This is what I do to fix it: Press Ctrl+Shift+Esc to go to the Task Manager. Click on Details tab. End all the chrome.exe tasks. Then I end explorer.exe task. Then after that, click File > Run new task. Type explorer and press OK. Then the computer will go back to normal. Re-open Google Chrome and everything is functioning again. Only down side is that all File Explorer windows that I had open will no longer be open, I'd have to re-open them if I need to or whatever. Stupid bug, and I hope it gets fixed.

 

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One of the main reasons for this is that the act of pirating the software will inevitably change the working of the software and make investigation and repair impossible. Please install a legitimate copy of the software and if you are still experiencing the issue we will be pleased to assist - No further assistance will be provided until we are satisfied that the software is genuine.

 

I'm confused.

 

I'm not sure whats going on, what is pirated?

 

AsheStrachan

Try my suggestion from above the next time your computer locks up. I read through this thread and what you experience seems very similar to my freeze issues.

 

I can't use the mouse when it locks up,but so far switching to firefox has"fixed" this issue

 

Aha I see. Then the most likely cause could definitely be Google Chrome. I experience the same thing (except that I can actually move the mouse and use the keyboard). Use your Firefox for a week or so, and see if it still happens. If no hanging happens, then Google Chrome is most likely the one causing this. It would be very difficult to find a solution to fix this, since Google Chrome is updated automatically, so this bug could auto re-load itself with some corrupt settings in Google Chrome. But who knows.

 

Aside from "maybe" loading slower, and having to set some things,firefox is fine

 

So far, with Firefox, it seems like everything is fine..I have no idea what chrome would be doing to cause it to lock the PC up

 

Yea... it kinda sucks, because Chrome is the "primary" internet browser for me (it has the extensions that I use, it has my favorites, etc..) I'm gonna keep using Chrome, and hopefully one day somebody at Google will notice this bug, and then it will automatically fix itself (since Google Chrome gets updated automatically without any notification).

I can live with it for the time being though, since the solution that I provided above works for me. It's kinda inconvenient, but it works for the moment.