Windows 10: Windows 10 photo app keeps crashing

Discus and support Windows 10 photo app keeps crashing in Windows 10 Software and Apps to solve the problem; PLEASE.....update the photo app to correct the problem of it crashing. Photos display for 4-6 seconds, then drop off the screen... Discussion in 'Windows 10 Software and Apps' started by ChristinaGannon, Dec 5, 2018.

  1. Windows 10 photo app keeps crashing


    PLEASE.....update the photo app to correct the problem of it crashing. Photos display for 4-6 seconds, then drop off the screen

    :)
     
    ChristinaGannon, Dec 5, 2018
    #1
  2. abn505 Win User

    Photo App Crashes


    The latest Microsoft update on 8/28/2015 fixed the crashing problem.
     
    abn505, Dec 5, 2018
    #2
  3. ben201 Win User
    Windows Photos App crashes


    So since today my Photos App is crashing as soon as i open it. It goes into a blackscreen for about 2-3 Seconds and than crashes.

    Information about the error:
    This Crash is generating chrash dumps that contain the error code 0xC0000602 in module mrt100_app.dll or 0xc000027b in module twinapi.appcore.dll.

    I found two intresting facts about the error:
    - If I try a system restore to a point created 3 days ago, the App starts working again. A few minutes after using the system, the app starts crashing again.
    - I created a new local account and the app does seem to work on that new account until now.

    Steps I have tried:
    - Reinstall Photos app by uninstalling it using Powershell and rerisntalling it - did not change anything
    - Reregister the App - did not change anything
    - Scan the System with sfc and dism - no errors
    - Use System resstore - see above, did only work for a few minutes.

    Microsoft Support suggested reinstalling Windows, but I do non really want to reinstall the whole system just because one app is not working...
     
    ben201, Dec 5, 2018
    #3
  4. Windows 10 photo app keeps crashing

    windows 10 photo app crashes after approx 10 seconds

    Hi Dave,

    I do appreciate your efforts and time.

    Do you receive any error message before crashing?

    I suggest you to try the steps below if you have not yet tried.

    I would suggest you to reset Windows store.


    • Right click on start and select ‘RUN’.

    • In the Run window, type WSReset.exe and click “Ok”.
    If the Photos app is the only one crashing, it could be a problem with the Photos app database. To reset the database, perform the following:

    1. Press windows button + R

    2. Type: %appdata%\..\Local\Packages\Microsoft.Windows.Photos_8wekyb3d8bbwe\LocalState

    3. Delete all the contents of that folder.

    Please get back to us with the required information to assist you further.
     
    Kalpana Shankarappa, Dec 5, 2018
    #4
Thema:

Windows 10 photo app keeps crashing

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