Windows 10: Windows 10 Photos app crashing upon opening

Hi all,

First off, I've tried numerous fixes suggested in other threads with the same issue; they either didn't work or were not an option to me due to this being an issue with multiple computers/users across my organisation.

Quite a few users in my organisation have started crashing upon opening the Photos app (both when opening a photo to view it or simply opening the app) since around a week ago. I've tried reinstalling to no avail, I'm unable to do a system restore to a week ago (seems to have fixed it for others) due to this affecting many users.

Any ideas? Thanks

:)

 

Windows 10 Photos crashes

Windows 10 Photos crashes upon opening. No error message appears. I double click on a photo to open it the black window or the Photos opens then immediately crashes.

 

Having an issue with the Microsoft Photo App on Windows 10 Mobile

I am having an issue where my Microsoft Photo app on my brand new AT&T Microsoft Lumia 950 keeps crashing upon opening the app

the app needs to be updated to fix this issue

any help would be much appreciated

 

Hi gmteg. Welcome to the TenForums @gmteg

If you have access to one of these machines I think I would try a clean boot and see if Photos still crashes. Hoping this way you will be able to identify it is something within windows or if it is how windows is interacting with a third party software your firm is using.

If it still crashes with clean boot I might then try safe mode.

Ken

 

Does the Photos app work in other accounts on the PC? If so you may have a corrupt account. You could try resetting the Photos app but you have already reinstalled it so this may not work either.

 

May I suggest an alternative : Restore Windows Photo Viewer
How to Restore Windows Photo Viewer in Windows 10

 

I'll try a clean boot tomorrow, thanks.
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I'll try it with another account tomorrow but it seems like a slim chance since this simultaneously happened for numerous users in my organisation across many machines and seemingly quite a few people on these forums. Also tried resetting and reinstalling Photos app to no avail. Thanks for your time.
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We're considering this but it could become a nightmare splitting our users across different photos apps including the various issues that can arise through using the old Windows Photo Viewer, I've read quite a few problems about using it. Thanks for sharing!

 

OK. How about this...... uninstall Photos app > go to Windows Store > reinstall Photo app.

How to uninstall Photos in Windows 10 :
Uninstall Apps in Windows 10
Use Option Two or Three.
Scroll down to " (To remove Photos app from........) > copy and paste the command to your PowerShell (Admin) > Enter

Go to Windows Store > search for Microsoft Photos > install.

 

Reinstalled already after removing the app with Powershell, unfortunately the issue remains. Thanks again.

 

How did clean boot go?

 

Still didn't work, unfortunately.

 

Might not yield much but I would try a safe boot as well, gets the basic video driver.

 

You said you have many PCs having the same problem. Perhaps there is some common software you are using which conflicts with the latest Photo app? What antivirus are you using? If not MS Defender, try uninstalling the antivirus on one PC, just use MS Defender and see what happens.

 

Meant to reply to you yesterday, Ken. The safe boot didn't resolve the issue either.

I really hope MS release a Photos app update soon.

 

I'll give that a try when I get a chance, using Symantec just now. With that said, I have the same version as the affected users and my Photos app is working as intended.