Windows 10: Windows 10 Photos app inoperative

I have been having trouble with the Photos app that was pre-loaded on my PC. It used to open when I connected my iPhone and automatically downloaded any new photos. Now the app starts to open but before any pictures appear the app shuts down. I have checked the Windows store for an update but it shows as up to date. I have also tried resetting the app. Any suggestions as to what I can try?

:)

 

WINDOWS 10 MICROSOFT PHOTO APP

Hello,

Welcome to Microsoft Community.

The Photos app brings together pictures from all your devices using OneDrive, so that you can browse them by date, album or folder. It also automatically enhances photos, and creates albums for you, to showcase your best shots.

I suggest you to follow the methods below and check if it helps:

Method 1:

I suggest you to change the Default apps in the setting app and verify the result. You may follow the steps in the below:

• Go to settings and system.
  
• Click on Default Apps and select the appropriately.
  

Method 2:

I suggest you to reinstall Photo app using the PowerShell command
and reinstall using the Windows store. Follow the below steps.

• Open the　Start　menu, type　Windows PowerShell　in the search bar.
  
• Right click on the　Windows　PowerShell　and select　Run as　administrator.
  
• Enter the below command to uninstall the Photo app.
  

• 　　get-appxpackage　　*Microsoft.Windows.Photos* | remove-appxpackage
  

More reference:

http://windows.microsoft.com/en-US/windows-10/photos

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

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Windows 10 photo app

Hi Ralph & Barbara,

We suggest that you reset Windows Photo app. Follow the steps below:

• Press Windows key + R.
• Type %appdata%\..\Local\Packages\Microsoft.Windows.Photo_8wekyb3d8bbwe\LocalState
• Delete all the contents of the folder.

Give it a try and let us know how it goes.

 

Windows 10 Photos App

Hi,

Thank you for posting your query in Microsoft Community. I understand the inconvenience caused to you and will assist you in solving the issue.

I suggest you to follow the methods provided below and check if it helps.

Method 1:
Follow the below steps to update apps from store.

• Open Windows store.
• Click on the sign in icon next to the search option.
• Select the option download & update.
• Click on the check for the updates.

Method 2:
I would recommend you to uninstall the Photo app using Windows PowerShell command and reinstall using the Windows store. Follow the below steps.

• Open the Start menu, type Windows PowerShell in the search bar.
  
• Right click on the Windows PowerShell and select Run as administrator.
  
• Enter the below command to uninstall the Photo app.
  
  • get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage
    

After performing the above steps, install the Photo app from the Windows store.

Reference: Refer to the following Microsoft article on
Photos app for Windows help.

Note: The steps for Windows 8.1 applies to Windows 10.

Hope the information is helpful. Feel free to write to us for any other assistance with Windows, we’ll be glad to assist you.