Windows 10: Windows 10 Photos / Videos importing from Android phone

Help! In 12 hours Windows 10 has only uploaded 370 photos out of 1444, it would usually do this in minutes - whats going on? Please note that I am NOT tech savvy. I had gone through all of the photos before importing, which took ages, so don't really want to stop the process but do need to speed it up!


I had problems with it not being able to find the photos before hand over a couple of days - both phone & PC restarted a few times & it worked. Whole PC seems to be running slow

:)

 

Unable to import photos from Android device

Hi,



Thank you for writing to Microsoft Community Forums.



In order to help you with the appropriate troubleshooting steps, please reply with the following details:

• How are you trying to import the photos?
  
• Do you receive any error message/code when trying to import the photos? If yes, what is the error message?
  
• When you say, “photos previously - some are now corrupt or cannot be opened”, what is the complete error message that you receive?
  
• Which program are you using to open the photos?
  

To import photos, you may refer the section Android devices from the article

Import photos and videos from phone to PC.



You may try restoring the files to a previous version and see if that helps. Please follow the steps mentioned below:

1. Navigate to the location where the photos are stored.
   
2. Right click on the folder and select Restore previous version.
   

Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Photo import procedure?

Hi Duanestory,

We appreciate you for being a part of Windows 10.

We need more information to help you better.

1) How are you exactly trying to import the photos in Windows 10?

2) Where exactly you refer to, when you say " box that displays them has no "import" button"? Is it in Photos app/any other source?

Follow the below steps to import the photos from your phone through Photos app and check if it helps.

• Open the Start menu, type Photos in search bar results and click on Photos app from the search bar results.
  
• Click on the (...) Symbol at the top right corner of the Photos app.
• The icon next to (...) Symbol is the Import icon, Click on it.
• Follow on screen instructions to import the photos from the connected device to your computer (Android/Windows/other device)

Reference: I suggest you to refer the below articles and check if it helps.

Import photos and videos from a camera, phone, or DVD

http://windows.microsoft.com/en-us/windows-8/import-photos-videos

The above article applies to Windows 10 also.

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

Photos fromAndroid phone to Windows 10

Hi Alan,

To address your concern in importing your photos, here are the steps:

• Plug your Android phone into your computer using a USB cable.
• Ensure the phone is in MTP transfer mode and not charging mode.
• Type or paste ‘phone’ into the Search Windows box.
• Select Phone Companion and open the app.
• Select Android within the app window.
• Select the ‘Show’ text link at the very bottom of the next screen.
• Select ‘Import photos and videos from the Photos app’ in the gray box that appears.
• The Photos app should open, confirm import and allow the process to finish.

Update us on the result.