Windows 10: Windows 10 PIN reset not working

I have clients connected in a hybrid azure ad environment. Some users are unable to use the 'I forgot my PIN' option in Settings > Accounts > Sign in Options > Windows Hello PIN


When you click on 'I forgot my PIN' it loads for 2 seconds, then does nothing.

I have the Microsoft PIN Reset Client & Production enterprise apps correctly installed and the device policy successfully deployed to the affected clients. This only happens on a couple of clients, the rest work perfectly fine.


Any suggestions?

:)

 

Windows 10 PIN Sign-in

Hi Pat,

It is possible that the PIN set in an earlier build does not work after reinstalling Windows 10. To better assist you, we'd like clarify few things:

• Which build and version of Windows 10 is installed on your computer?
• Which build and version of Windows 10 are you using before reinstalling Windows?
• Have you tried resetting your PIN?
• Did you get any error messages after you verified the PIN you entered?

Meanwhile, we suggest that you follow the steps in this
article on how you can reset your PIN.

Keep us posted if you need additional help.

 

Windows 10 Pinned item not working HELP!

Delete the account/profile.

Or try this. You have a os update or a piece of software doing this.
https://www.google.com/search?q=pin...ms-tmobile-us&sourceid=chrome-mobile&ie=UTF-8

Re-register Start Menu in Windows 10

Last resort reinstall windows.

 

Windows 10 pin reset

Since the existing PIN is not working, let us try to remove it and replace it with new one. Please follow the steps listed below:

• Log in as administrator and open File Explorer.
• Go to this location: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC
• Delete everything within that folder.
• Go to Settings, Accounts, and then
  Sign-in Options.
• Click Add a PIN again and set your PIN.

Check the results and see if PIN sign in is working.

Your response is highly appreciated.

Regards.