Windows 10: Windows 10 Pro 1903 - Movies & TV no longer plays surround sound after 1903 update

Hi -


Per the subject line, Movies & TV no longer plays surround sound after 1903 update. It would play various modes of surround prior to the update and other players still do. Is there a configuration option that I'm missing?


Thanks,


Mike

:)

 

Win10 Build 1903 Breaks Surround Sound?

I just recently updated my win10 to build 1903 (May 2019) and discovered my 7.1 surround sound no longer works. I've checked the sound properties and speaker setup, clicking specifically on 7.1 but when testing the channels, only left and right front speakers
are working.

Luckily I had a laptop with build 1809 and the surround sound setup works perfectly on that

This is definitely a bug on build 1903 with regards to surround sound. Please help find a solution to this

 

Microsoft store movie rentals downloaded to PC, not playing 5.1 surround sound





The only audio option settings I seemed to find for the Movies & TV app were in the player while a movie is playing. Doesn't seem to be any other way to select between different audio settings like stereo or 5.1 surround. But why are the only audio options
all (both in the above case) just showing "untitled" in the Windows 10 Movie & TV app while playing rented store movies anyway?

I've rented quite a few HD movies from the store the other day, and all showed as having Dolby 5.1 audio, such as Ex Machina, Pixels, Jurassic World! The above screen shot is while Ex Machina was playing in the app, but other supposed 5.1 audio movies had
shown the same two confusing "untitled" audio options. Though one option does seem to increase the loudness of the stereo sound coming out the front two speakers, it doesn't matter which of the two options I select, the movies still play in simple stereo out
the front two speakers, and never in 5.1 surround sound.

All the movies have been downloaded in full to my PC for play.

I have my PC connected to my Sony receiver via the analog multi-in, which accepts my PC ASUS M5A97 motherboard's Realtek rear audio output through 3 TRS dual channel audio connectors. When 5.1 audio is selected from the Realtek audio manager, those plugs
output front right/left speakers on one wire, rear left/right speakers on a second wire, and center/sub speakers on the third.

My 5.1 audio works perfectly hooked up this way within the Realtek's audio manager during testing, and my Sony receiver correctly plays the 5.1 test signals. The Windows 10 Netflix app also plays 5.1 surround sound to the receiver on movies listed with it,
as well as the Leawo Blu-ray software player I have installed plays my Blu-ray DVDs with perfect 5.1 surround sound working too. Not any issues with all the other software playing 5.1 audio, therefore I see no reason why I would even want to accept and try
the typical suggested fix, such as uninstall/re-install audio drivers. as a trouble shooting step either.

Seems there is still something wrong going on with the Movies & TV app itself and the mp4 movie files for it to be listing multiple audio options as simply "untitled" in the player. Kind of extremely disappointing to rent great movies such as Jurassic World,
and not get the full effect being able to hear the surround sound working!!!

So has any issue been recognized and acknowledged by Microsoft with their Movies & TV app player and PC 5.1 surround sound, and is there a fix now or in the works?

If I can't get 5.1 surround on movies, I'm certainly not going to waste money renting from the Microsoft store, I'd rather wait until the movie is on Netflix or just rent a RedBox Blu-ray so I can actually hear the movie in 5.1 surround sound like they were
meant to be heard and enjoyed.

Regards,

~ Craig ~

 

No surround sound on purchased movies

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on Windows 10.

I understand your concern and will help you with the issue.

Before we proceed, I would like you to answer the following question:

• 
  What is the make and model of the computer ?
  
• 
  What is the make and model of the sound card?
  
• 
  Does the issue occur with the movies downloaded from Movies and TV app?
  

I suggest you to follow the steps below:

Method 1

I Suggest you to check the quality of videos downloaded from the app, if the issue occurs only with the movies downloaded from Movies and TV app. If the issue doesn't occur in other videos saved on the computer and persists even after download
the HD movies from the app then I suggest you to run the app troubleshooter and check.

To do so, please follow the below link and check if that helps.

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Method 2

If the issue occurring with both the movies from the app and the videos saved on the computer then I suggest you to go to sound settings and select speaker type as 5.1.

To do so, please follow the steps below:

• 1. Press Windows key + X and select control panel.
• 2. Click on Hardware and Sound, and then clicking Sound.
• 3. Click the Playback tab, select Speakers, and then click
  Configure.
• 4. Under Audio Channels, select which speakers are present in your
  speaker configuration, and then click Test. You should hear a
  tone play in each speaker. Click Next, and then follow the directions to continue the configuration process.
• 5. Select 5.1 surround in the option and click on
  OK.

Note: Your sound card determines which options you see during the speaker configuration process. For example, if you're using a mobile PC with internal speakers, you might only see Stereo in the Audio Channels section.

If issue persists,


Method 3

Update the Sound card driver and check if it helps.

Follow the steps to update the Sound card drivers.

a. Press Windows Key + X and then click Device Manger.

b. Search for Sound, Video and Game Controllers and expand it.

c. Right click on the soundcard driver and select
update driver software.



Please get back to us with the updated status. WE will be happy to assist you further.